Forcontact Europe España

Información de la empresa Forcontact Europe España

Forcontact was founded in 2008 in switzerland, in the canton of ticino, as a private capital company. Right from the start, it was characterized by its focus on technology and it systems. In particular, the focus is on systems based on voice transmission technology on the internet protocol (voice over ip) and on customer relationship management systems (crm systems) as well as on systems for managing and tracking customer requests ( trouble ticketing systems).

In order to make the best use of the available technologies, the various customer relationship management services were gradually developed, in particular: customer assistance and help desk services in the b2c and b2b area, remote secretariat service, assistance services customers pre-selling and post-selling.

In no time, forcontact established itself on the swiss and international market, being that its services were of great interest for all of the companies that wanted a professional approach to managing the relationship with their customers, also through the use of it tools that allowed to maximize the efficiency and quality of service. This aspect, combined with an excellent organizational capacity, allowed forcontact to express itself best in managing large volumes of contacts, demonstrating, at the same time, high flexibility to cope with the frequent large variability of these volumes, a phenomenon that very often companies had difficulty managing with their internal resources.