GTS Technical Lead

Barcelona - España 01/04/2024

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

* Demonstrate strong ownership on committed tasks.

* Responsible for managing escalations within the GTS Function Onsite scope.

* Responsible for monitoring service quality according to KPI´s, creating reports, and data analysis.

* Proactively identify gaps, propose improvement actions, and explore solutions.

* Suggest or create valuable documentation articles.

* Input into team meeting agenda and coordinate operational tasks and BAU.

* Be available to support users and provide constructive feedback.

* Build profitable relationships with vendors and third-parties, with the ability to negotiate and procure, aligned with budget control.

* Maintain confidentiality when dealing with sensitive or personal issues.

* Participate in Interviews, lead operational meetings, and project management.
• Internataional company.|Located in Barcelona.

* Knowledge of Windows 10, MacOS, networking components, services, inventory tools, deployment software, endpoint management consoles, and user profiles.

* Experience coordinating projects such as HW or SW implementation, office moves, assets lifecycle, etc. especially if at international level.

* Expertise and interest in Audio-visual and videoconferencing equipment, especially Crestron and MTR devices. Including supporting corporate live events.

* Experience with Service ticketing and Inventory tools (GSD, Jira).

* ITIL Oriented, ITIL v4 is positively valued.

* Ability to innovate and develop creative and efficient solutions (I+D).

* Programming and scripting knowledge for automating is very valued.

International company located in Barcelona.

Oportunidades de carrera y desarrollo profesional.

Otros detalles de la oferta

Técnico de Sistemas

Nivel Profesional: Empleado

CVs inscritos en el proceso: 15

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Datos principales de la oferta