Customer Engineer

Michael Page + Seguir empresa
Barcelona (Híbrido) 08/04/2024

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Facilitate technical communication with customers, offering detailed product insights, resolving service-related issues, and maintaining customer expectations.
• Collaborate closely with both development and product management teams to cater to customers´ specific requirements and relay crucial insights garnered from their perspectives.
• Contribute to sales expansion endeavors by identifying growth avenues, working towards surpassing sales targets, and ensuring the alignment of solutions with customer needs.
• Pre-sales Involvement: Support developers at varying skill levels, providing comprehensive technical assistance, and overseeing seamless integrations for our products.
• Post-sales Responsibility: Serve as a key liaison between customers and internal teams, ensuring prompt solution delivery, suggesting improvements, and enhancing the overall developer support framework.

• Leading Company in the Streaming Industry|Role of Responsibility
• Engineering Background.
• Experience working with clients offering technical insights on software products.
• Ability to grasp and understand technical documentation.
• Experience in coding and software, with interest for learning new languages and technologies.
• Exceptional communication skills essential for understanding and addressing both existing and potential customers´ needs, fostering enduring relationships.
• Possesses empathy, social acumen, and the capability to manage customer expectations while liaising between different parties.
• Customer-focused mindset, advocating for customers and driven by problem-solving.
• Self-directed, results-driven individual with a concentrated approach, persistence, determination, and high energy levels.

Work for one of the leading companies in media analytics, aiding the expansion of online streaming services. As a worldwide innovator, it crafts innovative scalable analytics tools for over ten years, enhancing performance and user involvement. These solutions aim to elevate media interactions, maximizing profit.

Their range of analytics tools offers in-depth insights into platform efficacy, audience actions, advertising and content efficiency, and real-time app usage, facilitating informed choices. Over 150 video services benefit from the firm´s services, handling over 100 billion yearly plays globally.

• Salary: 40k EUR to 50k EUR gross annually + bonus.
• Possibility of working full remote or going to the offices in Barcelona.
• Permanent contract
• Private health insurance
• Flexible compensation plan + Restaurant and transport benefits + Nursery support
• Flexible schedule
• 23 days of annual holidays
• Career growth opportunities
• Continuous training access
• Language lessons + International & multicultural team
• Company events and volunteering
• Free lunch, drinks, fruit & snacks

Otros detalles de la oferta

Nivel Profesional: Empleado

CVs inscritos en el proceso: 9

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Datos principales de la oferta
  • Barcelona (Híbrido)
  • Consultor
  • Jornada completa
  • 3-5 años
  • Indefinido
    Tipo contrato
  • 39.000 € - 60.000 € Bruto/año
  • coding

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