Perfil del Candidato:
This Job to work as part of the project team providing Desktop Support. The successful candidate will also need to work flexibly as part of the Remote Desktop Support team, dealing with Incidents, Service Requests or Changes as and when required.
Graduate in IT (Mandatory); Working experience of 7 to 9 years in the relevent technologies; Well versed with ITIL processes, should have practiced consistently in the relevant services; Relevant certifications is a must.
Datos del Puesto:
General Responsibilities: Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client; Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable; Participating/driving various client meetings for strategy making, providing inputs wherever applicable; Create a high-level design plan for any project, defining scope of work, providing solutions to deliver projects on time, delegating various sub-tasks to team, ensuring the delivery with appropriate quality norms and as per agreed SLAs with client; Align all the standard processes in the corresponding service to adher ITIL standards and implement best practises; Perform peer-reviews for the team-members to ensure the quality deliverable & defining stringent QA parameters from time-to-time based on Defect Trending and CAR; Ability to improve the processes regularly to make it cost effective; Should have excellent client facing skills and understand the client requirement; Ability to Manage and mentor the team members; People/Performance management of the entire team; Excellent presentation and documentation skills, should be able to present capabilities to clients or senior management; Ability to take strategic decisions, feed the recommendations to the management; Identify upcoming technologies and plan out various trainings for the team; Should be able to identify new resources’ requirement in advance and initiate recruitment ahead; Should be able to identify new opportunities for business (other than own service)