Telecommunication Support Desk Engineer (Baleares)

E3 Systems
Baleares - España 14/06/2021

Descripción de la oferta de empleo

Level 1 Telecommunication Support Desk Engineer – SHIFT WORK

Job Description

e3 Systems is a marine electronics company specialising in providing communications solutions for Superyachts.
These yachts are floating homes and offices and so need the same level of IT systems and support that land-based offices need. We are looking for a Support Desk Engineer to join our team of IT and Communications´ specialists to ensure our international clients can stay fully connected whilst at sea.

Responsibilities:

• Respond to new support requests received via phone or e-mail by creating a ticket in a help desk system and providing level 1 technical support by phone or written messaging.
• Follow up on existing active support tickets where required providing level 1 technical assistance to customers.
• Accurately record details of support provided and time spent.
• Use online tools to check and monitor systems.
• Remotely log into mobile communications systems to check and trouble shoot issues.
• Carry out routine remote maintenance from time to time.
• Carry out an accurate handover at the end of your shift to the next on duty engineer.

Requirements:

• Fluent English is essential, both spoken and written.
• Academic background in relevant subjects i.e., Telecommunications, IT/Networking.
• Preferably 3 years’ experience working with telecommunications systems or IT Networking.
• Prepared to work split and night shifts.
• Self-motivated, reliable and with good timekeeping.
• Good interpersonal and communication skills.
• Good attention to detail and ability to record information.
• Ability to maintain a positive attitude when dealing with customer service.
• Ability to perform critical thinking using own skills to explore a problem and identify a solution.
• Familiarity with help desk ticketing systems would be an advantage.

Full training will be provided and when qualified candidates can operate remotely working from home if preferred.

Salary dependent on experience.

Otros detalles de la oferta

Idiomas: Inglés (Alto)

Formación Mínima: Ingeniero Tecnico

Nivel Profesional: Empleado

Incentivos: Ability to work remotely, full training.

CVs inscritos en el proceso: 8

Comparte esta Oferta
Datos principales de la oferta
  • Portals Nous - Baleares
    España
    Ubicación
  • Helpdesk
    Funciones
  • Turno rotatorio
    Jornada
  • 3 años
    Experiencia
  • Indefinido
    Tipo contrato
  • Networking IT

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