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Tele-Sales Senior Manager - Barcelona

 
Descripción de la Oferta
Perfil del Candidato:
- Proven customer service skills, sales experience and leadership ability
- Ability to train agents in sales and telephony usage skills
- Sound decision-making skills, drive and desire to succeed
- Experience with CRM databases and predictive dialers
- Excellent verbal and written communications skills
- Ability to work in a fast-paced environment
- University degree.
- More than 5-7 years of experience in senior Tele-Sales positions, in the IT/Telco industry (B 2 B).
- 3 years+ management experience in related capacity
- Prior sales experience
- Very good understanding of the telemarketing mechanics
- Experience in international management responsibilities
- Speaks fluent English. Other European language is a plus.
- As a plus, Master in Business Administration.
 
Tecnología:
Funciones:
Comercial - Consultor - Jefe de Proyecto
Provincia:
Barcelona - España
 
Datos del Puesto:
Role Purpose
- Create and maintain leads and target lists for potential new customers over the phone
- Identify potential target areas
- Identify sales blitz opportunities
- Provide continuous reporting on sales achieved
- Help with market research when necessary
- Help with competitor research when necessary

Key Accountabilities
- Work hand-in-hand with others Managers to create and maintain a win-win relationship with new and current customers
- Update all internal systems to properly track potential customer and customer contacts
- Update the CRM with lead information
- Track changes on leads
- Input and update information on customer conversations
- Hand over the contract and all necessary information to the market manager
- Help with up-selling opportunities when new products are being released
- Oversee the achievement of performance targets and budgeted goals
- Manage daily operations including scheduling, training, reporting and outbound lead pipelines
- Define and coordinate sales training programs that enable staff to achieve their potential and support company objectives
- Where necessary, take required corrective/developmental action to remedy deficiencies
- Provide detailed and accurate sales reports and forecasting
- Work with direct reports to maintain excellent service level, monitor performance and ensure employee performance meets established metrics and benchmarks
- Implement, review, update policies and procedures
- Develop and coordinate telesales selling cycle and methodology
- Develop and implement business tactics to support organizational strategies and goals
Formación Mínima:
Bachillerato/COU
Experiencia:
3-5 años
Nivel Profesional:
Empleado
Tipo contrato:
Indefinido
Jornada:
Jornada completa

 
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Información del Proceso
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Actualización: 09/03/2016
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