Technical Support Specialist - Madrid

Información del Proceso
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Technical Support Specialist

Toon Boom Animation Inc.
02/10/2019

Descripción

Technical Support Specialist

Toon Boom’s Technical Support Specialist diagnoses, researches, solves or escalates customer’s technical issues, as well as documents solutions and provides guidance to better achieve results. The candidate will work remotely from his place of residence.

Responsibilities

Diagnose, analyze, and provide guidance to solve customer’s problems as well to improve their workflows.
Answer customer’s requests in a fast and accurate way to help solve their problems
Report all activities in the tracking database.
Update/monitor the Support section of the website including the User Forums and Knowledge Base.
Determines and understands customer’s requirements by establishing strong relationships with users.
Participate in team meetings to share solutions.
Test customer’s technical issues when required.
Document solutions.

Experience and Qualifications
Required:

Excellent French and English oral and written skills. Additional languages a plus.
Excellent knowledge of system administration and networking.
Knowledge of Windows and Mac OS is required (Linux is an asset).
Good knowledge of scripting (Java, Python, C#).
Proven track record of solving technical problems quickly and efficiently.
Clear, and concise communication as well as interpersonal skills in order to answer customer enquiries.
Organized and works well under pressure.
Eager to learn new technologies.

Required at least one.
• Previous experience in the animation industry (2D or 3D)
• Previous experience in VFX
• Previous experience in Game Design/Programming


Requirements:
Place of residence: Western Europe.
Ability to travel at any moment.
If hired, the candidate will need to come to Montreal, Canada for training and capacitation for a period of four to six weeks.


Tecnologías
Funciones Profesionales

Detalles de la oferta
  • Imprescindible Residir: Spain
  • Idioma: Francés (Alto) | Inglés (Alto)
  • Experiencia: 2 años
  • Formación Mínima: Licenciado
  • Nivel Profesional: Empleado
  • Tipo contrato: Freelance/Autónomo
  • Jornada: Jornada completa
  • Salario: No especificado