Technical Support

Givex Mexico + Seguir empresa
Distrito Federal - México 17/08/2022

Descripción de la oferta de empleo

Do you like to help, support, teach others and share knowledge and new information? Are you patient and thorough in your explanations? Perhaps your background includes teaching, or technical support? Are you a tenacious problem and puzzle solver? Are you experienced in Technical Support and looking for more opportunity? If you can answer YES to any of these questions, then you are the right fit for our Client Services Team!

We have 3 different shifts available to our team members and these shifts are divided as follows:

Daytime Shift: from 8:30am to 5:30pm
Evening Shift: from 3:30pm to 12:30am
Overnight Shift: from 12:00am to 9:00am

Role & Responsibilities:
Our Client Services team works in the same open office space as the other Givex departments and respond to incoming telephone calls and emails from our Givex client base.
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to: performing gift card transactions, transaction reports, Point of Sale connectivity, passwords and terminal behavior (registration and exchanges), etc.

Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
Use system tables to control the setup of the client and the hardware, software and overall system flow
Troubleshooting, documenting, refining internal processes
Support training of clients
Participate in quarterly system releases as part of virtual promotion teams
Daily system regression testing of our core system
Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)
Required Knowledge, Skills & Abilities
Call center experience and proven technical support experience is an asset
Able to work an on-call rotation schedule (evenings and weekends)
Multi-tasker who can work to deadlines, manage detail and balance the three areas above
Excellent telephone communication skills and writing skills
Interested in technology
Passion for "support type" work
Willingness to learn, take on new responsibilities and develop a career at Givex
Experienced in word processing and other MS Office products (Word, Excel, Outlook)
Experienced at troubleshooting; analytical and problem solving skills
Demonstrated technical aptitude (general understanding and comfort level with technology)
Basic knowledge of networking (an asset)
Documentation and reporting skills
Multilingualism is an asset (French, Spanish, Portuguese)

Otros detalles de la oferta

Idiomas: Inglés (Excelente)

Formación Mínima: FP2/Grado Superior

Nivel Profesional: Especialista

Número de puestos: 5

Incentivos: IMSS

CVs inscritos en el proceso: 2

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