Technical Support - Barcelona

Información del Proceso
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Technical Support

Tvu Networks
13/12/2017

Descripción

POSITION OVERVIEW
TVU Networks is seeking a highly organized and multi-lingual engineer for its Barcelona
office. The Technical Support will work directly with Customer Support on a day-to-day basis. The ideal candidate is a self-starter that is service oriented, enjoys working in a fast-
paced entrepreneurial environment, and is flexible and not afraid of taking on multiple tasks and responsibilities. His objective is to contribute on Customer ́s happiness and
engagement.

JOB DUTIES
- Follow RMA processes.
- Repair devices Levels 1 & 2.
- Configure equipment settings.
- Coordinate shipping logistics of failed units and spare parts.
- Coordinate Swap stock to optimize Customer satisfaction.
- Implement QA testing.
- Schedule preventive maintenance.
- Support sw platform updates and upgrades.
- Perform accurate repairs reporting on time.
- Support Demo and Test environment in the office.

REQUIREMENTS
- Fluency Spanish and English a must, other European languages are a plus.
- Proven experience in a manufacturer or homologated Repair Center.
- Passionate by Quality.
- Worked in organisations under ISO standards.
- Knowledge of Linux and Windows environments.
- Proficiency in use of computer spreadsheet.
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail and problem solving skills.
- Strong organizational and planning skills in a fast-paced environment.
- University Degree is a plus.

LOCATION
The location of the Technical Support is Barcelona, Spain.


Tecnologías
Funciones Profesionales

Detalles de la oferta
  • Idioma: Inglés (Alto)
  • Experiencia: 1 año
  • Formación Mínima: FP2/Grado Superior
  • Nivel Profesional: Empleado
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Honorarios: 18.000€ - 21.000 € Bruto/año
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