Technical Support Agent - Night Shift - Barcelona

Descripción de la Oferta
Perfil del Candidato:
Experience in:

* Customer Service role (with SaaS product experience is a plus).
* Performing online and on-site trainings of a software tool.
* Creating/Editing product Help Center and documentation.
* Reporting summaries to supervisors.
Barcelona, Spain - Barcelona - España
Datos del Puesto:
Do you want to learn more about the tools such as Kayako Fusion or and following Agile Scrumban methodology? Do you really enjoy working in a motivating and technical supporting team, for Fortune 500 enterprise companies and you don´t mind to work in night shift.

Client Details

Team of over 100 employees in 4 different countries of international experts with backgrounds in UX, IT and Business with cloud-based SaaS solution for remote users tests.


Developing this role, you will be responsible of:

* Make initial recommendations on fixes and route more technical issues to engineers.
* Provide outstanding customer service to clients and ensuring customer satisfaction and retention.
* Follow-up with customers and support engineers to ensure that issues are resolved and customers are satisfied.
* Notify account managers, researchers & product specialists about critical issues in a clear and detailed manner.
* Perform trainings of the tool to both clients and internals.
* Expand and improve on customer support abilities and services.
* Collect metrics on common issues and report to training specialist for monthly and bi-monthly training topics and Help Center.
* Keep updated the Help Center and support documentation.

Job Offer

* Competitive salary.
* Time schedule 17.00 - 02.00h.
* Career plan - Excellent benefits package.
* Opportunity to grow professionally in a challenging environment.
* International working environment.
2 años
Tipo contrato:
Jornada completa

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Información del Proceso
Actualización: 21/12/2016
Cv Inbox: 12*

* El nº de cv Inbox puede variar en función de los Currículums que la Empresa archive
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