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Technical support agent (german) - Barcelona

 
Descripción de la Oferta
Perfil del Candidato:
We are looking for candidates with the following skills, qualifications and experience:

Qualifications
• Excellent and certifiable (Berlitz 9) level of German or English or both

Experience
• Experience in Customer Service by telephone
• Experience in helpdesk or Technical support

Skills:
• Advanced multitasking skill
• Friendly and customer focused attitude
• Excellent Communication skills.
• Excellent trouble shooting skills.
• Quick adaptor
• Availability to work a Saturday every 8 weeks
• Team player
• Capable to handle punctual moments of stress.
• Priority Handling
 
Funciones:
Helpdesk - Soporte Técnico
Provincia:
Barcelona - España
 
Datos del Puesto:
Organization
The company is a global technology services and infrastructure provider that helps international clients solve their challenges across 180 countries. The company has grown consistently since 1998 and now employs close to 2000 staff across 25 regional offices that span every continent with staff speaking over 40 languages.

Function
As a first level Technical Support Agent, you will be working in the International Service Desk and reporting to the Team leader. This already established Service Desk provides B2B IT support services to the internal users of a multinational company from Germany. The Service Desk is expanding and therefore offering exiting career opportunities. You will provide support to a German business clients.

Your main responsibilities will be:
• Provide Excellent Customer Support
• Answering incoming customer calls and help clients with their IT technical issues
• Follow up and solving IT incidents
• Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
• User Management
• Resolving issues as per KB instruction
• Responding to incoming emails
• Ensuring that service quality levels fully meet expectations

Offer
• Competitive salary
• Incentive Programs for good performance
• Team events
• Professional development and Training
• Flexible shift (Full-Time)
• Monday to Friday + 1 Saturday per month (Rewarded by a Free Friday)
Formación Mínima:
E.S.O. (Educación Secundaria Obligatoria)
Experiencia:
Menos de un año
Nivel Profesional:
Empleado
Tipo contrato:
Indefinido
Jornada:
Jornada completa
Incentivos:
bonuses

 
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Información del Proceso
Horario lectura
Horario
Actualización: 16/01/2017
Cv Inbox: 4*
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