* Customer Service role (with SaaS product experience is a plus). * Performing online and on-site trainings of a software tool. * Creating/Editing product Help Center and documentation. * Reporting summaries to supervisors.
Datos del Puesto:
Do you want to learn more about the tools such as Kayako Fusion or Desk.com and following Agile Scrumban methodology? Do you really enjoy working in a motivating and technical supporting team, for Fortune 500 enterprise companies?
Team of over 100 employees in 4 different countries of international experts with backgrounds in UX, IT and Business with cloud-based SaaS solution for remote users tests.
Developing this role, you will be responsible of:
* Make initial recommendations on fixes and route more technical issues to engineers. * Provide outstanding customer service to clients and ensuring customer satisfaction and retention. * Follow-up with customers and support engineers to ensure that issues are resolved and customers are satisfied. * Notify account managers, researchers & product specialists about critical issues in a clear and detailed manner. * Perform trainings of the tool to both clients and internals. * Expand and improve on customer support abilities and services. * Collect metrics on common issues and report to training specialist for monthly and bi-monthly training topics and Help Center. * Keep updated the Help Center and support documentation.
* Competitive salary (DOE). * Career plan - Excellent benefits package. * Opportunity to grow professionally in a challenging environment. * International working environment.
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Esta candidatura no estará reflejada en tu cuenta. Tus datos se almacenan directamente en la base de datos de la empresa.