Technical help desk with English - Madrid

 
Perfil del Candidato:
* Excellent customer service skills are paramount to success in this position

* Empathy with the IT end-user experience
* Proactive service
* Results oriented

* Bachelors degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required
* 2+ years previous corporate experience strongly preferred
* Demonstrated interest and aptitude in technology and technical issues
* Proactive, confident and self-motivated
* Strong time management and prioritization skills in a multi-tasking environment
* Ability to work well in a team environment
* Calm and clear thinking under pressure
* Aptitude for analytical problem resolution
* Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues
 
Tecnología:
Funciones:
Helpdesk
Provincia:
Madrid, Spain - Madrid - España
 
Datos del Puesto:
This positions primary role is to service the IT support needs of our user base in a demanding results-oriented environment.


Detalles del cliente

Our client is located in Madrid center, it is a business consultancy.


Descripción de la oferta

* Be the primary contact for IT related problems and issues for Bain employees
* Take ownership from start to finish of the investigation, troubleshooting, and resolution of hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
* Perform consistent follow-up with user to ensure complete resolution and user satisfaction
* Maintain accurate inventory database, repair log and activity log
* Proactively identify and complete TSG projects that add value to the department and/or our customers
* Enforce TSG guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users
* Build and deploy standard notebook and desktop computers
* Support Audio-Visual equipment (Projectors, Videoconference Units)
* Use Active Directory to create and manage user accounts and set permissions
* Develop best practices in the IT environment through experience sharing
* Coordinate off-site repairs with external vendors
* Participate in Global projects if requested
* Work with other TSG staff to test new applications and upgrades
* Lead end user training programs
* Provide off-hours, weekend and holiday pager coverage as needed
* Iphone Skills
* Hardware Skills


Oferta de empleo

Salary 18.000-20.000 EUR
Experiencia:
1 año
Tipo contrato:
Indefinido
Jornada:
Jornada completa

 
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Información del Proceso
Actualización: 05/07/2017
Cv Inbox: 31*

* El nº de cv Inbox puede variar en función de los Currículums que la Empresa archive
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