Support engineer with English

Page Personnel + Seguir empresa
Madrid - España 03/08/2022

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Deliver high-quality support to end-users in a courteous professional manner
• Support desktop technology and applications including Market data
• Respond to calls and manage issues until resolution, taking ownership of User issues.
• Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft 365, MS Teams, Market Data applications, Mobile computing, printers and other applications
• Strong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure.
• Flexible in approach, and comfortable dealing with ambiguity when necessary
• Acquiring hardware and peripherals as well as supplying initial OneDesk build with the appropriate configuration and setup of Desktop positions according to the current set standards.
• Provide support on site for assigned office location(s) in Madrid and Hours as scheduled by management. Including support of remote sites, which travel may be required.
• Provide reasonable out of office availability when scheduled prior to an event, or additional support requirements.
• Provide support or scheduling time to assist trouble issues for remote users accessing Company networks via VPN/AWS/Citrix.
• Provide L1 Communication support with minor trouble shooting for Dealer board Turret.
• Assist and provide feedback in establishing obtainable SLA´s for End User Services related Incidents, Tasks, and Requests and ensuring established SLA´s are meant.
• Assist in desk moves and set up, other tasks that may need attention as Comms room and some facilities management.
• Promote and embed a culture of Continual Service Improvement with delivery of quantified and measured service improvements. Develop a pipeline of future service improvements using repeatable and/or proven solutions through end-user feedback, technology teams and process change in the technology used in the end-user space.

• Permanent contract|Final client

• knowledge of Microsoft 365 (Word, Excel, PowerPoint, Outlook)
• Knowledge of Server, Voice & Communications Infrastructure.
• Knowledge of various Operating systems (e.g. MS Windows, Apple)
• Knowledge of Audio and Video Conferencing technologies.
• Knowledge of common Market Data applications and services.
• Industry certifications desirable may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products
• Understanding of TCP/IP, DNS and Internetworking Technology
• Market Data needs for each business, tools and requirements available and the architecture for export or delivery of the data.

• Minimum 3 to 5 years technical desktop support experience, preferably within a financial services organization.
• Front Office Support experience, Trade/Broker floor would be advantageous
• ITIL framework knowledge would be advantageous

Special Job Requirements:
• Bank holidays.
• Occasional afterhours and weekend work as scheduled
• Early and later shift hours as scheduled.
• Fluent Spanish/English speaking required

Otros detalles de la oferta

Idiomas: Inglés (Alto)

CVs inscritos en el proceso: 4

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Datos principales de la oferta
  • Madrid - España
  • Soporte Técnico
  • Jornada completa
  • 3-5 años
  • Indefinido
    Tipo contrato
  • Windows Microsoft 365

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