Support Engineer Google GSuite (Barcelona)

Webhelp Group
Barcelona - España 25/03/2020

Descripción de la oferta de empleo

WHAT WE LOOK FOR

We are looking for a talented Google G Suite Support Engineer to join our EGS team in Barcelona. Your main responsibility will be to provide outstanding technical support for the most prestigious Google G Suite customers. This support will be mainly focused on troubleshooting G Suite related topics and customer environment.

The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information in order to provide an outstanding solution for Google G Suite clients.

Minimum requirements:

100% fluent in English (minimum C1)
European citizenship or work permit in Spain
Windows system administration knowledge
Basic understanding of web protocols (HTTP, DNS, SSL/TLS, etc) and networking standards
Ability to read and understand packet and application layer captures
Ability to research using internal knowledge bases and public facing documentation (official Google docs, StackOverflow, Google Groups...)
Basic coding abilities - Ability to read and understand the code and to write code samples to reproduce customer issues (ideally in Java or Python)
Understanding of DNS: Common record types, protocols used, recursive domain name resolution

Desirable skills:

Knowledge of the OSI stack
Understanding of SSO including the ability to identify Service Provider and Identity Provider
Familiarity with modern API technologies (OAuth, RESTful APIs, gRPC)
Knowledge of Linux system administration

WHAT YOU WILL GET

Obra y Servicio contract (Long term contract)
Full time position (39 hours / week)
Salary package: 26.540€ gross/year (23.000 as base salary + 1.500 as bonus + 1.540 ticket restaurant + private health insurance valued approximately 500€ )
After 1 year in the project your salary will be reviewed based on your performance. Your ticket restaurant will increase up to 1.980€/year.
From one month to two months of paid training
Ticket restaurant
23 days of vacation
Free fresh fruit and coffee
PlayStation 4, Ping pong, arcade machine
Teamwork in a multicultural environment, social activities and personal development
Relocation package

No dress code! You will be working in a casual environment from Monday to Friday from 1pm to 9pm.


WHO WE ARE

Webhelp Group is a consolidated and dynamic international company providing service to the top 10 companies belonging to the IT and social networking world. We are based in the heart of Barcelona with more than 3000 employees from all over the world. On top of that, we offer an attractive environment with a great team spirit.

The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, political, race, religion and sexual orientation.

Otros detalles de la oferta

Idiomas: Inglés (Alto)

Formación Mínima: FP2/Grado Superior

Nivel Profesional: Empleado

Incentivos: health insurance, bonus on performance

CVs inscritos en el proceso: 6

Datos principales de la oferta
  • Barcelona - España
    Provincia
  • Soporte Técnico
    Funciones
  • Intensiva Tarde
    Jornada
  • Sin Experiencia
    Experiencia
  • Indefinido
    Tipo contrato
  • 24.000 € - 27.000 € Bruto/año
    Salario
  • Windows Linux HTTP DNS

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