WHAT YOU´LL DO:
Provide support to customers by identifying, troubleshooting and resolving technical issues.
Gather relevant information and escalate issues as needed.
Research and answer miscellaneous questions about software capabilities from resellers and end users.
Identify and record details about support tickets and contribute to the documentation and knowledge library.
All the above will include learning the highly technical capabilities of our software. You will learn more about the following while you work:
Integrating our product with other applications (using .NET APIs, XML Script, etc.).
TCP/IP communication (Client/Server).
Thermal printing technology.
Radio frequency (RFID) tag encoding.
SQL Server basics.
In addition to your everyday duties, you will have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggesting improvements for our products and even programming.
Excellent customer service skills.
Speak and communicate effectively in English.
Strong written and verbal communication skills.
Functional knowledge of Windows operating systems.
Ability to successfully collaborate with different teams, as well as be self-motivated to work individually.
Problem-solving ability and active listening skills.
Ability to quickly learn and work with new software.
REGIONAL REQUIREMENTS (Madrid office, EMEA region)
Occasional availability to travel.
High level of spoken and written German (Must have).
High level of spoken and written French (Optional).
High level of spoken and written Portuguese (Optional).
Database familiarity (SQL, Oracle, Access).
Programming familiarity (C#, VB.Net, VBScript, XML).
Computer Science Degree.
Technical Support experience.
We are not offering relocation packages; no faxes or letters, please.
- Idioma: Alemán (Excelente)
- Experiencia: 2 años
- Formación Mínima: FP2/Grado Superior
- Nivel Profesional: Especialista
- Tipo contrato: Indefinido
- Jornada: Jornada completa
- Salario: No especificado
- Incentivos: private medical insurance
- Info Otros Países: Alemania