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Service Support Engineer with Linux/Unix - Praga

Perfil del Candidato / Datos del Puesto
• Administration knowledge and experience with Unix, Linux
• Experience with SQL/ Oracle databases usage and administration
• Experience with Unix Scripting
• Experience with Weblogic is nice to have
• Programming skills preferable (Java, Perl, etc.)
• Knowledge of GSM Network is a plus
• Fluent English (communication with clients and internal)
• Pro-client approach with ability to make good customer relations
• Extrovert and “social intellect“, communications skills
• Rigorous, strong drive to solve problem, creative problem solving skills
• Ability to learn and react fast, flexibility

Our partner is a world leader in digital security and the top provider of complex digital and smart
card solutions for all major mobile operators, bank houses and public services. This position is
within the Telco division in Prague (project managers, integrators, testers, developers) and
provides hardware and software services to a large range of Telecom operators in EMEA region.

Core mission:

• To help our customers to use easily and administrate applications providing technical
support with a high level of customer satisfaction and loyalty, proactivity and efficiency.
• To support the customers to operate all customer’s platforms, handling solution according
to the contracts and agreements
• To participate to the process improvement and company´s compliance with some quality

A week in the life of a Service Support Engineer – 2nd level you will:

• Manage customer’s relationships and technical support requests using email and phone
completed by customer on site visit when needed.
• Be Initial single point of contact for technology & usage problems for all Solution software
and 3rd party hardware
• Qualify calls and customer requests. Reroute requests to sales department when out of
support contract scope supervision of on-time solution delivery
• Problem analysis: isolates & reproduces problem to product or component - solving the
problem or transferring to competent department
• Internal communication and cooperation with peers (Delivery Team, Sales)
Administrador - Redes - Soporte Técnico
Praha - Praga - República Checa
Imprescindible Residir:
Not Required
Info Otros Países:
Formación Mínima:
2 años
Nivel Profesional:
Tipo contrato:
Jornada completa
1.500 € - 2.400€ Bruto/mes
Inglés (Alto)

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