Service Desk & Technical Manager (Barcelona)

Michael Page
Barcelona - España 17/06/2020

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

* 7+ years of relevant customer success experience in SaaS/agile software environments with growing responsibilities, including team building and management
* Experience working with large enterprise customers with different profiles (technical operators, managers, executive level)
* Strong problem solving and communication skills
* Ability to think from the customer´s point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks
* Experience in SaaS/agile software environments
* Fluency in English and Spanish, additional languages are welcome
* Experience in a start-up style environment.
* CISSP, OSCP, CEH is a plus

We are looking for a Service Desk & Technical Manager who will be report to the General Manager and in close coordination with the Sales team, he/She will collaborate on a daily basis with each department within the company.

This role requires a combination of managerial experience, consultancy skills and technical knowledge.

Detalles del cliente


Descripción de la oferta

* Own the responsibility for the customerer´s on-boarding and adoption
* Own the responsibility for the partner´s on-boarding and certification for operating our solutions
* Track customer and department KPIs
* Manage the customer relation on tactical/strategic level
* Drive retention and growth among their most valuable customers by understanding their business needs and helping them succeed
* Collaborate closely with Sales to support pilot customers and expansion opportunities
* Coach and manage our team of Customer Success Agents and Support Agents
* Provide feedback to the other teams regarding product and service improvements

Oferta de empleo

* Experience in a start-up style environment.
* Experience in the cybersecurity industry
* Experience in recruiting

Otros detalles de la oferta

Incentivos: bonus

CVs inscritos en el proceso: 16

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Tus datos se almacenan directamente en la base de datos de la empresa.
Datos principales de la oferta
  • Barcelona, Spain - Barcelona
  • Jefe de Equipo
  • Jornada completa
  • 3-5 años
  • Indefinido
    Tipo contrato
  • SaaS Agile CISSP OSCP

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