Service Desk & Technical Manager (Barcelona)

Michael Page
Barcelona - España 17/06/2020

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

* 7+ years of relevant customer success experience in SaaS/agile software environments with growing responsibilities, including team building and management
* Experience working with large enterprise customers with different profiles (technical operators, managers, executive level)
* Strong problem solving and communication skills
* Ability to think from the customer´s point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks
* Experience in SaaS/agile software environments
* Fluency in English and Spanish, additional languages are welcome
* Experience in a start-up style environment.
* CISSP, OSCP, CEH is a plus

We are looking for a Service Desk & Technical Manager who will be report to the General Manager and in close coordination with the Sales team, he/She will collaborate on a daily basis with each department within the company.

This role requires a combination of managerial experience, consultancy skills and technical knowledge.


Detalles del cliente

Multinationalcompany


Descripción de la oferta

* Own the responsibility for the customerer´s on-boarding and adoption
* Own the responsibility for the partner´s on-boarding and certification for operating our solutions
* Track customer and department KPIs
* Manage the customer relation on tactical/strategic level
* Drive retention and growth among their most valuable customers by understanding their business needs and helping them succeed
* Collaborate closely with Sales to support pilot customers and expansion opportunities
* Coach and manage our team of Customer Success Agents and Support Agents
* Provide feedback to the other teams regarding product and service improvements


Oferta de empleo

* Experience in a start-up style environment.
* Experience in the cybersecurity industry
* Experience in recruiting

Otros detalles de la oferta

Incentivos: bonus

CVs inscritos en el proceso: 16

En esta oferta serás redirigido a la pagina web de la empresa.
Completa el formulario en su web.
Esta candidatura no estará reflejada en tu cuenta.
Tus datos se almacenan directamente en la base de datos de la empresa.
Datos principales de la oferta
  • Barcelona, Spain - Barcelona
    España
    Ubicación
  • Jefe de Equipo
    Funciones
  • Jornada completa
    Jornada
  • 3-5 años
    Experiencia
  • Indefinido
    Tipo contrato
  • SaaS Agile CISSP OSCP

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