Service Desk Team Lead

Page Personnel + Seguir empresa
Barcelona - España 06/04/2022

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)


The GTS team is the first and single point of contact for all customers using IT Services delivered by Business Technology. Its aim is to provide support to customers ensuring that expectations are met or exceeded in accordance with the demands of the business and through end to end support.

-Lead a team of GTS Analysts, engaging, empowering and enabling them to deliver a high quality and customer centric IT support experience.

-To coach, mentor and train team members under the principles of technical proficiency, customer engagement, and end to end support and to develop a culture of ownership and responsibility.

-Working with Tier 1, 2 & 3 support teams for Applications and Infrastructure to review, agree and implement permanent solutions for Problem records.

-Measuring effectiveness and productivity of GTS Analysts through goals

-Act as an escalation point for all business impacting issues (Major Incident Management) and contribute to determining the root cause of issues. Manage the process for communicating outages/emergency activities to the impacted business organizations
• Spanish is not required|Good opportunity to start a new challenge in a multicultural company

Primary Requirements:
• Previous team management experience
• Ideally educated to degree level in IT and/or computing technologies
• Focused and results orientated
• Possess a committed and responsible attitude with particular focus on customer satisfaction.
• Customer focused and committed to improving all aspects of the customer experience
• Excellent communication skills to build and drive positive working relationships both within the GTS team and at all levels of the business.
• Technical and customer support experience in a Pan European or Global company is desirable
• ITIL Foundation Certification (preferred)
• A broad level of skills across PC hardware and software systems


Are you looking for a place to grow your career that will inspire and challenge you? Then the PageGroup, serving Michael Page, Page Personnel, Page Executive and Page Outsourcing, is the place for you.At the heart of our business are the thousands of people´s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We´re proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.Open since 2014, our Shared Services Centre in Barcelona is a core part of our business. We are a champion for diversity - and a community of experts no matter if you work in finance, HR, marketing, resourcing and talent acquisition, or business technology. In fact, the PageGroup SSC is over 40 nationalities strong with more than 30 languages spoken - in four years we have already grown from 30 people to beyond 400.


Food Voucher, Heal Insurance, Life Insurance, Pension Plan, Bonus, Hybrid Work

Otros detalles de la oferta

CVs inscritos en el proceso: 13

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Datos principales de la oferta
  • Barcelona - España
    Ubicación
  • Jefe de Equipo
    Funciones
  • Jornada completa
    Jornada
  • 3-5 años
    Experiencia
  • Indefinido
    Tipo contrato
  • Service Desk

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