Service Desk agent

Page Personnel + Seguir empresa
Barcelona - España 16/01/2023

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)


* Manage incidents and service requests within the agreed targets
* Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access management requests (Account creation, transfer, user changes, leavers…) within the agreed targets (depending on the team they are supporting in the specific moment. They will operate in a hybrid role where it is requested support due to the volume of the incoming demand.
* Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback
* Ensure the correct application of internal processes for each country and complete troubleshooting is always documented
* Be cross-trained in other regions
* Proactively enable teamwork by collaborating and sharing information with your colleagues across GTS
• Good opportunity to start a new challenge in a multicultural company|English is a must and any other European language

-Fluent in English and another European language;
-ITIL Foundation Certification is desirable;
-Knowledge of Windows 7 and 10, Citrix environment, including networking components, services and user profiles;
-Abroad level of skills across PC hardware and software systems including: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365;
-Desirable skills in MAC OS.


At the heart of our business are the thousands of people´s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world.
We are a champion for diversity
- and a community of experts no matter if you work in finance, HR, marketing, resourcing and talent acquisition, or business technology. In fact, the PageGroup SSC is over 40 nationalities strong with more than 30 languages spoken - in four years we have already grown from 30 people to beyond 400.


Competitive Salary, Bonus, Food Voucher, Life Insurance, Private Health Insurance, Multicultural, Career Progression.

Otros detalles de la oferta

CVs inscritos en el proceso: 27

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