Service Delivery Manager

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)


Purpose Of Role:

The purpose of this role is to be responsible for the end-to-end service for a value stream which includes product evolution, live services, risk management and required governance. Product evolution will involve being responsible for the delivery of roadmap to be executed in line with the set-out strategy, to time, budget and quality parameters. Ensure our partners are delivering the expected service in line with expected KPI and SLAs. This role will manage key internal stakeholders as customers and ensure the services for their value stream are well managed, resourced and delivered to expected quality and timeline.

Will also need to actively engage with teams across Page and third-party teams in the delivery of work streams or projects. This role will include regular interaction with a broad range of global and regional, technical and functional management and subject matter experts throughout the organization.

This role is responsible for their value stream in (i) managing the delivery of roadmap of projects (ii) ensuring implementation complies with required governance and delivery processes; (iii) managing the budget (iv) managing dependencies between projects (v) driving continuous improvement in delivery and operational processes.

This role will have a direct reporting into the Programme Manager, accountable for delivery across all value streams, and a dotted line to the Operations Lead, accountable for Live Services across all value streams. This role currently does not have line management, however, is expected to lead the team provide by our managed service vendor through their SDM, Scrum Master, Technical Leads, etc.

Key Responsibilities:

• Support and oversee the delivery of roadmap for a value stream in the Digital hub team.
• Manage the day-to-day development and support services, provided by offshore 3rd party teams
• Lead and drive all aspects of project delivery ensuring that key time, quality and cost milestones are achieved.


Must have:

• Excellent delivery focus and drive
• Direct experience of IT Applications and related project delivery, including business change elements
• Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third-party resources)
• Proficient with project planning tools - MS Project, JIRA, Confluence.
• Project financial management
• Good communication skills to effectively manage relationships with external suppliers, internal customers and senior management
• Experience of working in a global team and proven ability to address issues and challenges associated with global working, varied time zone and geographical distance
• 6+ years of project management experience.
• Proficient in English language.
• Create reports and presentations for Senior Management.
• Agile DevOps experience.
• Familiarity with ITIL frameworks and best practices for service delivery and operations.


Mandatory Attitudes and Behaviours:

• Proactive
• Solution and delivery oriented
• Analytical and strong attention to detail
• Pragmatic - able to balance competing pressures and influences
• Good communication style able to influence business decisions
• Able to work with staff at senior and junior levels and from a range of cultural backgrounds
• Able to engage, enthuse and motivate teams and individuals
• Eager to learn new products and new ways of working.

Otros detalles de la oferta

• Barcelona - España
  Ubicación
• Jefe de Equipo
  Funciones
• Jornada completa
  Jornada
• Más de 5 años
  Experiencia
• Indefinido
  Tipo contrato
• agile Scrum Kanban

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