Service Account Manager – SAM - Madrid

Descripción de la Oferta
Perfil del Candidato:
What we expect from you

- Fluent in both English and Spanish.
- BA, desirable on Telecom or IT Engineering
- Minimum 4 years of experience in one of the following industries: Telco, IT , Mobile, Banking
- Experience in a similar position, working directly with close contact to customers and interm
- Very good communication and presentation skills. This role demands weekly exposure to direct customers.
- Possibility to travel both nationally / internationally (30% time)
- Be on the lookout for your customers problems. Try to anticipate to any potential issues and gain trust with the customer

It is desirable to have international experience and a MBA / Masters Degree.

We expect the candidate to be extremely well organized, very proactive and always reachable for your customers.

What we do

This is a telco engineering company. We deliver telco solutions for operators all around world. Our expertise is delivering telco – business solutions for Mobile Virtual Network Operators.

What you should expect from us

You will become a Service Account Manager and work closely with 4 other peers, reporting directly to our Chief Customer Office (CCO) . Our company will provide with a training course of over a month. Once you are ready to rumble, you will be assigned with 3-6 projects (customers).ç
Salary will be based on experience: Range of 30.000-40.000€/year + bonus + other incentives
Analista - Consultor - Jefe de Proyecto
Madrid - España
Datos del Puesto:
What we seek

Our company is seeking for a new Service Account Manager (SAM)

The Service Account Manager represents our company’s interests towards the customer. He/she will be in charge of keeping close contact with the customer, attending all their needs and making sure that post-sales service is delivered correctly.

The main duties of the Service Account Manage are:

- Maintain weekly meetings with the customer, in order to keep track of all open items / issues.
- Help the pre-sales department to deliver new solutions to the current customers.
- Ensure both issue and operational SLA’s are met. Keep track of all metrics and deliver them to the customer on a regular basis. Push internally to the rest of Departments in order to meet the customers needs.
- Make sure all the technical upgrades are delivered to the customer, keeping track of all current bugs and delivery dates.
- Understand the customers business – A SAM must be capable of offering a new business solution and also must assess the customer on the right solution for its business.
Formación Mínima:
Ingeniero Tecnico
3-5 años
Nivel Profesional:
Tipo contrato:
Jornada completa
30.000 € - 39.000€ Bruto/año
Bonus + Cheques Restaurant o Parking

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Actualización: 26/10/2016
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