- Fluent in both English and Spanish. - BA, desirable on Telecom or IT Engineering - Minimum 4 years of experience in one of the following industries: Telco, IT , Mobile, Banking - Experience in a similar position, working directly with close contact to customers and interm - Very good communication and presentation skills. This role demands weekly exposure to direct customers. - Possibility to travel both nationally / internationally (30% time) - Be on the lookout for your customers problems. Try to anticipate to any potential issues and gain trust with the customer
It is desirable to have international experience and a MBA / Masters Degree.
We expect the candidate to be extremely well organized, very proactive and always reachable for your customers.
What we do
This is a telco engineering company. We deliver telco solutions for operators all around world. Our expertise is delivering telco – business solutions for Mobile Virtual Network Operators.
What you should expect from us
You will become a Service Account Manager and work closely with 4 other peers, reporting directly to our Chief Customer Office (CCO) . Our company will provide with a training course of over a month. Once you are ready to rumble, you will be assigned with 3-6 projects (customers).ç Salary will be based on experience: Range of 30.000-40.000€/year + bonus + other incentives
Our company is seeking for a new Service Account Manager (SAM)
The Service Account Manager represents our company’s interests towards the customer. He/she will be in charge of keeping close contact with the customer, attending all their needs and making sure that post-sales service is delivered correctly.
The main duties of the Service Account Manage are:
- Maintain weekly meetings with the customer, in order to keep track of all open items / issues. - Help the pre-sales department to deliver new solutions to the current customers. - Ensure both issue and operational SLA’s are met. Keep track of all metrics and deliver them to the customer on a regular basis. Push internally to the rest of Departments in order to meet the customers needs. - Make sure all the technical upgrades are delivered to the customer, keeping track of all current bugs and delivery dates. - Understand the customers business – A SAM must be capable of offering a new business solution and also must assess the customer on the right solution for its business.