Senior Service Delivery Manager (Málaga)

Ciklum
Málaga - España 29/07/2020

Descripción de la oferta de empleo

On behalf of Dacadoo, Ciklum is looking for a Senior Service Delivery Manager to join the Malaga team on a full-time basis.


Dacadoo is a very successful and fast-growing IT company with headquarters in the city of Zurich as well as offices in the USA, Australia, and Japan. The company operates worldwide and promotes digital transformation in healthcare with its lifestyle solutions. The corporate goal is to strengthen health and well-being through active engagement and artificial intelligence.


Responsibilities:
• Technical day-to-day contact of a customer/partner portfolio fostering a strong relationship
• Ensuring that provided services and delivery standards are met
• Support professional services team in test phase of new projects and take over the lead in day-to-day issue management and release coordination starting with the deployment phase
• Coordinate releases of new features and language translations with customers
• Troubleshoot technical issues, collect information and create tickets for the engineering department


Requirements:
• Bachelor or master’s degree in Computer Science or similar preferably with IT/Software/Technical background
• Experience with external customer facing roles
• Client communication experience
• Strong team player with exceptional interpersonal and communication skills
• Customer-focused and service-based thinking
• Experience with Service Management Framework (ITIL)
• Working experience with Jira and other Atlassian productivity tools
• Experience with Service Operations (Incident, Change)
• Fluent in English – speaking, reading, and writing


What’s in it for you?
• Multicultural and international working environment
• Open corporate culture with a lot of personal responsibility
• Supportive and collegial environment
• Projects in the field of digital transformation, Cloud
• Private health care
• Competitive salary


About Ciklum
Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.
As Ciklum employee, you´ll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.
Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Join Ciklum and “Cross the Borders” together with us!

Otros detalles de la oferta

Formación Mínima: Bachillerato/COU

Nivel Profesional: Mando Intermedio

CVs inscritos en el proceso: 27

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Datos principales de la oferta
  • Málaga - España
    Ubicación
  • Consultor
    Funciones
  • Jornada completa
    Jornada
  • 3 años
    Experiencia
  • Indefinido
    Tipo contrato
  • ITIL JIRA Atlassian

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