Senior Salesforce Consultant (Barcelona)

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Barcelona - España 19/01/2022Actualizada

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

Main Assignments:
• Drive the implementation of company CRM roadmap across the areas of Customer Master Data Management, Sales & Marketing, Pricing, and Customer Service Management.
• Gather business requirements and work together with the business area leads (both globally and locally) and drive their prioritization.
• Break-down functional requirements into comprehensible user stories to ensure a harmonization and alignment of the requirements across the different business parties.
• Take existing processes and applications to the next level, establishing standardized processes and performance monitoring tools across the organization.
• Perform fit/gap analysis of requirements gathered, and support the Global Head of CRM & Digital IT in the estimation efforts for their implementation.
• Create functional and technical specifications for the build of the IT solutions.
• Prepare, document and execute test cases to verify the IT solutions built.
• Support business users by providing solution expertise and guidelines along the project lifecycle, from analysis of requirements until the deployment and go-live.
• Coordinate other company teams in the integration of CRM and Digital IT platforms both between them and with other systems and applications within company ICT landscape.

Other Assignments:
• Organize and conduct Q&A, and Webinar workshop sessions globally.
• Prepare and distribute newsletters covering news and updates related to the team.
• Deliver Management Reporting and KPI´s within the areas of responsibility, both from a (business) user adoption and system performance perspective.

Support the execution CRM and Digital business initiatives both globally and locally.
• Senior Salesforce Consultant|Multinational company

Our CRM Senior Business Analyst (IT) must be senior analyst / consultant with a track record of competency in the field of CRM, including at least 5 years of experience as a Senior Business Analyst in the Salesforce platform.
• Proficient functional Salesforce application skills proven in multiple projects participation (minimum 5 years of professional experience, including international roll-outs).
• Strong business domain knowledge, adequate legislation, standards and best practices in areas of Customer Management, Sales & Marketing, and Customer Service.
• Very good interpersonal, communication and work self-organization skills.
• Self-motivated and driven to achieve professional success in end-client environment.
• Target oriented and professional work attitude.
• Master degree from an accredited institution, with degree preferred in Computer Science or Information Technology systems security, or similar field (advanced degree preferred).
• Salesforce certifications (Architect, Administrator and/or consultant preferred).
• Experienced in large and global-scale consulting firms, and/or Industrial and/or Chemical companies.
• PM Certifications (PMP, Prince2…).
• Certified Scrum master, or other Agile certifications.
• Proficient oral and written communication skills in English.
• Driving License.
• The candidate must be in possession of a EU working permit.

The candidate must be willing to travel up to 25% of the time-once the global pandemic health situation allows it-.

Multinational company in the engineering sector

Great Career path and salary package

Otros detalles de la oferta

CVs inscritos en el proceso: 5

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Datos principales de la oferta
  • Barcelona - España
  • Consultor
  • Jornada completa
  • Más de 5 años
  • Indefinido
    Tipo contrato
  • Salesforce

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