Security Service Delivery Manager

Capgemini + Seguir empresa
Madrid - España 08/08/2022

Descripción de la oferta de empleo

Capgemini is currently seeking for a Cyber Security Service Delivery Manager to join our Cyber security area.

In this role you will be supporting and participating in some of our clients’ contracts, maintaining a rigorous service delivery program. You will be the first and the key company contact of our clients, having the responsibility of driving their necessities based on the current contract. Alongside this you will support and facilitate our clients’ operations, providing an outstanding support and advisories in terms of Cybersecurity.

Description:

- Lead the service delivery of the SOC clients, following a consistent management methodology.
- Establish and maintain an excellent relationship with clients by working closely with them to
understand their business needs and operational needs.
- Ensure the service commitment. Be responsible for service delivery reports, and others requested by
the management or the client side
- Self-management for strategic and routine activities
- Team player, advisor by nature, problem solving mindset approach and self-motivated are key
characteristics
- Responsible for Identifying, monitoring service risk findings and remediation plans (development and
execution) and ensure follow-on reporting and monitoring
- Ensuring and alerting over service profitability
- Increase profitability by identifying new business opportunities with existing clients
- Perform client satisfaction program based on a given process
- Ensuring service documentation and knowledge base maintenance

Qualifications:

- Bachelor’s degree from an accredited college/university
- Minimum of five years of related work experience in technology security management, audit services, - IT operations, technology-related consulting and/or risk management
- Progressive experience managing multiple projects concurrently with excellent organizational,
analytical and critical thinking skills
- Good English and Spanish writing and speaking skills
- Excellent interpersonal skills with a demonstrated ability to gain the confidence and respect of various
levels.
- Project management skills are desirable (PMP, PRINCE)
- Demonstrable capabilities of personnel management
- Good understanding of financial concepts
- Relevant IT or Risk Management certification (e.g., CISSP, CISM, CRISC and CISA) is a plus
- General working knowledge of SOC operational functions (SIEM, EDR, Vulnerability Intelligence) is a plus
- Understanding of incident response and Cyber Kill Chain
- Understand how risk, compliance and assurance frameworks apply and ‘join the dots’ with other parts
of the business

Otros detalles de la oferta

Idiomas: Español (Alto) | Inglés (Alto)

Formación Mínima: Diplomado

Nivel Profesional: Empleado

CVs inscritos en el proceso: 3

Comparte esta Oferta
Datos principales de la oferta
  • Madrid - España
    Ubicación
  • Ciberseguridad
    Funciones
  • Jornada completa
    Jornada
  • Más de 5 años
    Experiencia
  • Indefinido
    Tipo contrato
  • SIEM PRINCE

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