SAP SD Functional Consultant with CS - Barcelona

Información del Proceso
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SAP SD Functional Consultant with CS

Edelway
23/05/2018 ¡Actualizada!

Descripción

YOU WILL:

Support Customer contact management stream delivery on business side in back-office side in alignment with architecture guidelines and solutions feasibility: designing detailed stream end state (processes, KPIs) and defining the detailed business requirements
Help animate SMEs network, local project leaders and stakeholders involved in the process to get buy-in through and project implementation
Coordinate business gap analysis for the stream
Help to identify impacted population and qualify impacts
Build stream training material and adapt it to the different impacted population when required
Take part of organizing test plan and to validate the stream business target provided by solutions
Build stream proposal test plan, detailed business test cases and contribute to solutions testing
Support the end-users training


YOUR PROFILE:

Masters Degree in Business Management/ Supply Chain or Logistics
Minimum 5 years of experience
Demonstrated good track record in the stream area, preferably in a Pharmaceutical / Consumer Products industry
Modular experience within SAP Customer Service (CS), operational experience in Customer Service is a plus
SD and knowledge on return processes are mandatory, knowledge of advanced return management in S4/ Hana is a plus
Operational Experience in customer claims management or call centre implementation
Experience translating business needs into process and implementation requirements in an IT implementation environment
Hands-on system work experience


Tecnologías
Funciones Profesionales

Detalles de la oferta
  • Experiencia: Más de 5 años
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Honorarios: No especificado