Salesforce Service Specialist EMEA

Michael Page + Seguir empresa
Bizkaia - España 20/04/2022

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

The Salesforce Service person will be responsible for the day-to-day configuration, support, maintenance and improvement of our Salesforce Service system across EMEA . Working closely with service teams, program management and marketing teams, the person will identify, develop and deploy new business processes to get the best out of Salesforce Service cloud. The role will include the development and support of the integrations from our existing systems to SF Service Cloud.
• Experience in Salesforce Service|Home Office
• Core Skills:
• Ability to work with cross-functional teams
• Ability to juggle multiple projects simultaneously
• Up-to-date knowledge of SF Service Cloud
• Up to date knowledge of SF best practice for data integrations.
• Excellent written and verbal communication
• High attention to detail
• Contribute in period team meetings providing opinion and status updates.
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred
• Strong understanding of Salesforce best practices and functionality preferred
• Minimum two years of experience as a Salesforce administrator preferred
• Minimum two years of experience developing data integrations
• Knowledge of telephony integrations including payment gateways
• Proactively identify opportunities for improvements and efficiencies, whether that is by changing processes and procedures, improving people´s skills or developing better interfaces.
• Provide support to staff across the organisation when necessary
• You´ll provide a responsive and user-focused application development and support service, taking ownership for the resolution of application incidents and problems, and helping people to use their systems effectively.
• Familiarity with the Software Development Lifecycle, specifically Agile and Waterfall methodologies
• Good verbal and written communication skills with the ability to present complex ideas and designs to a variety of technical or non-technical stakeholders; and to develop effective working relationships within a multicultural and cross functional environment
• Willingness to travel within Europe when required

World-class leader in design, manufacturing and marketing of Power Tools, Outdoor Power Equipment and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries.

• Home Office
• 25 days holiday
• Private Medical Insurance
• Dental Insurance
• Group Personal Pension Plan; 5% employer contribution
• Life Assurance
• Permanent Health Insurance

Otros detalles de la oferta

CVs inscritos en el proceso: 3

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Datos principales de la oferta
  • Bilbao - Bizkaia - España
  • Programador
  • Jornada completa
  • 1 año
  • Indefinido
    Tipo contrato
  • Salesforce

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