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The role of the Quality Assurance is to analyze, prepare and perform the test plans to detect and report the defects found in our systems, improve their efficiency and stimulate / promote the use of these tools by our external network of agents, supporting them in the live use of those tools.
Also, along with the Q.A. Lead, the Quality Assurance technician is to build and promote the continuous quality culture, through a proactive mindset and outstanding communication with the other departments.
The main responsibilities of this position are: • Along with Business and Development, Analyze, design and perform Test plans covering the proposed requirements and Business Rules. • Support RIA’s agents and Employees on tool’s defects found in their live use. • Proactively look for process improvements within the QA group. • Verify design changes before their implementation. • Test the technical requirements asked by the different departments.