Project Manager Consumer Experience

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Plan, analyse & scope each project together with IT Partners
• Define & pilot the key milestones & retroplanning foreach project
• Identify, contact & onboard the key contributors, sponsors & decision-makers clarifying the roles & responsibilities
• Evaluate DEC Team & non-DECTeamBand width Impact

• Escalate & manage alerts in terms of delivery timing, resources shortage, complexity and propose action plans
• FollowprojectsKPIviadedicatedreportings & mapping
• Become the internal expert of specific features of our websites to maximise their performances from a tech and business enablement point of view.
• Monitor the tech & business performances of the features of our D2C Sites and Manage Projects Post-Mortem.

• CollaboratewithotherDECexperts & countriestoenhancefeatures/digital products
• Provide internal customers with innovative tools et supports to optimize the tracking & execution of projects
• Work closely with IT department to implement upgraded PMO digital tools and upskill the team regularly on the usage/functionalities
• Work closely with Success Managers of all Brands and with Service Quality Manager to evaluate the workload associated to each project, prioritize the projects & dedicated the right resources (time, people, tools)

• International company|English role
• Previouspositionin a matrix / multi-divisions / multi-expertise / internationalenvironment
• Experienceinleading & coordinating a majorprojectwithsignificantcompanyimpact
• Experience in CRM, Custome rCare, digital tool, IT & digital transformation is highly appreciated
• External experience in an agency or Digital/customer consumer manager of a brand
• Knowledge of digital tools & platforms usage
• Knowledge of main Digital KPIS
• Project Management Methodologies : Agile / Scrum / Lean
• Working knowledge of project management software (technical skill)
• Managementofcollaborativeworkflows, tools & processes
• Project planning & scheduling -> dependencies, milestones, deadline
• Riskmanagement plan -> identify, assessand control risk / raisealert & warning
• Fluent ENGLISH requested / Another European language will be appreciated


Manage eD2C projects to enhance our eD2C websites from requirements to developments with IT & other key contributors, testing and enablement in countries. Drive and animate key contributors from other ED2C departments (Supply, Finance, Consumer Care, IT) & eventually with Countries/Zone sponsors. As a Digital Product Owner of specific website feature, drive the roll out, enablement & maximization of each feature.

• Permanent contract
• Salary depends on the profile from 40k to 55k + 10% varible
• hybrid teleworking
• International and multicultural position

Otros detalles de la oferta

• Madrid - España
  Ubicación
• Jefe de Proyecto
  Funciones
• Jornada completa
  Jornada
• 3-5 años
  Experiencia
• Indefinido
  Tipo contrato
• Consumer Experience