Product Support Engineer (Madrid)

FutuRS + Seguir empresa
Madrid - España 25/11/2021

Descripción de la oferta de empleo

FutuRS is the technology company of the Ribera Salud Group and part of Centene Corporation. FutuRS is a new concept of healthcare in which we fuse clinical vision and technology to give an optimal and integral response to people´s needs. Results in health and technology without losing sight of the human character of both our patients and the professionals who are part of FutuRS.

We are establishing a new support team to assist the daily operations of the Group. With this role, you will be able to join an international company and be part of a great time giving direct support to many platforms and systems. This is a permanent role and the employment will be direct with us.

This role is a great opportunity to have a good balance between personal and professional life, as well as enhance your career, working with the latest technologies within complex environments. . Above the market conditions. Interim directly with us.

-Tier-2 Production support, system monitoring and handle data corrections
-Meet with the BP to understand the impact on the business
-Conduct root cause analysis and complex performance tuning
-Responsible for build and test of applications
-Monitoring the ongoing changes to production and handle all system alerts, production failures in a timely manner
-Contribute to the entire implementation process for new applications and enhancements to existing applications
-Contribute to overall solution design
-Willingness to learn multiple new skillsets – currently have multiple applications, multiple technologies, will be exposed to many new things
-Manages and executes multi-level responses and addresses reported or detected incidents handling based on prioritization categorization and in accordance with established procedures
-Work with a cross-functional team, drive improvements to policies and processes, evolving them to protect production environments
-Use tools to gather data/log sources, expanding visibility
-Support ongoing tracking and remediation of incidents/issues, ensuring that tickets are closed and issues are addressed in a timely manner
-Work closely with development, network, and other support teams
-Support the activity and progress ensuring issues are properly escalated and resolved to maintain desired restoration service levels

-Bachelor´s degree in Computer Science, MIS, related field or equivalent experience. 2+ years of related experience.
-Product supporting experience, healthcare industry is a plus
-Basic software development engineer experience with some of these technologies: JAVA, JSP, NodeJS, Oracle, SQL Server, Mongo, Bitbucket/Gitlab, RESTFull services, Cypress, Jenkins, UNIX shell scripting
-Knowledge of tools used for Production Health Monitoring (Kibana, Grafana,Dynatrace, Solarwinds, Service Now Dashboard)
-High level of English (B2-C1)

Otros detalles de la oferta

Imprescindible Residir: España

Idiomas: Inglés (Alto)

Formación Mínima: FP2/Grado Superior

Nivel Profesional: Empleado

Incentivos: Flexible retribution plan, remote work

Otras Provincias: Alicante, Barcelona, Murcia y Valencia

CVs inscritos en el proceso: 26

Comparte esta Oferta
Datos principales de la oferta
  • Madrid - España
  • Alicante, Barcelona, Murcia y Valencia
  • Programador
  • Jornada completa
  • 1 año
  • Indefinido
    Tipo contrato
  • 33.000 € - 42.000 € Bruto/año
  • Java dynatrace nagios

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