PLC Support Specialist - Barcelona

Perfil del Candidato / Datos del Puesto
Technical knowledge:

- Knowledge in Simatic Step 7 , WinCC , WinCC Flexible , TIA Portal ..
- Knowledge drives or SEW , LENZE ...
- Knowledge Scanners SICK , Leuze ...
- Knowledge ASi Fieldbus , Profibus, Profinet , Profisafe ...
- Previous experience in automated warehouses Helpdesk service will be valuable.
- Reading or electrical drawings
- Accustomed to dealing with customers / suppliers.
- At least 3 years of experience in a similar position
- Languages:
Spanish .
English (spoken and written). Fluent Conversation (C1)
French (valuable)
- Availability to travel on regular basis (30% of the time)
- Willingness to work rotating shifts office hours 9h-18h / morning 6h-14h / afternoon 14h-22h. At the moment our shifts are rotating every 2 weeks
- Availability for guards when doing afternoon shifts
- Driving license B

- Will take incoming calls and assist in resolving issues related to XXX automated warehouse solutions for our customers.
- Strong relationship building skills with high customer focus.
- Exceptional communication and presentation skills, with the ability to guide customers through troubleshooting and problem resolution.
- Coverage varies between days, nights and weekend, shared with team.
- Travel to customer sites to resolution not resolvable issues remotely and to realize adaptations / modifications to client systems.
- Coordination with helpdesk support with partner companies (for third-party systems ).
- Tracking facilities.
- Pro- active actions:
Execution of plans for preventive diagnosis of installed systems.
Making action plans for improvements / deficiencies identified.
- Registration and control activities
Soporte Técnico
Barcelona - España
Info Otras Provincias:
Formación Mínima:
Grado Medio
3 años
Nivel Profesional:
Tipo contrato:
Jornada completa
Inglés (Excelente)

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