Linux Support Engineer (Barcelona)

cPanel
Barcelona - España 28/05/2020

Descripción de la oferta de empleo

Position Overview:
Linux Support Engineers deliver premier world-class support. The cPanel & WHM Linux Support Engineer I perform a variety of tasks to support cPanel customers by analyzing customer cPanel systems and diagnosing system-specific issues, resolving those issues, educating the customer regarding solutions, best practices, then verifying and reporting any defects as appropriate.

Essential Functions:
• Helps customers install, configure and maintain cPanel on their servers
• Troubleshoots issues with cPanel or related software components on customer servers and provides effective resolutions
• Maintains successful customer relationships by maintaining a feedback score of 9.20 or greater
• Maintains a high level of productivity as outlined in the Technical Support Operations Handbook
• Files effective cases in relation to defects discovered during the investigation of an issue
• Contributes to Company and Department Documentation efforts, both internally and externally
• Adheres to the policies and procedures of the department and company as outlined in the Technical Support Operations Handbook and the cPanel Company Handbook
• Maintains technical expertise about cPanel software and monitors industry trends, sharing this knowledge across the team.
• Exemplifies the cPanel Core Values of Integrity, Respect, Collaboration, and Follow-Through

Otros detalles de la oferta

Idiomas: Inglés (Alto) | Español (Alto)

Formación Mínima: Ingeniero Tecnico

Nivel Profesional: Empleado

Incentivos: Bonuses, Salary Package

CVs inscritos en el proceso: 15

Datos principales de la oferta
  • Barcelona - España
    Provincia
  • Técnico Software
    Funciones
  • Jornada completa
    Jornada
  • 2 años
    Experiencia
  • Indefinido
    Tipo contrato
  • 30.000 € - 30.000 € Bruto/año
    Salario
  • linux php LAMP cpanel

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