Perfil del Candidato:
The L1 Technical Support Agent must have:
* 2 year-experience on Customer Service
* 2 year-experience performing online software tools
* 1 year-experience working on Help Center and documentation
* 1 year-experience reporting summaries
* Excellent computer skills and web knowledge
* Native/high level of English
Datos del Puesto:
The L1 Technical Support Agent will work in a dynamic and young environment in a multinational company with SaaS product that work with the biggest multinational companies worldwide.
Leading the Usability Sector on Web and Mobile environments, the company offers SaaS solutions to improve the Usability and User Experience on Web and Mobile platforms for different international clients.
The L1 Technical Support Agent will work with different tools as Desk.com, FTP tools and Agile methodologies.
He will work in the Night shift to support different clients in the American market from Barcelona.
The Technical Support Agent will have to improve the procedures and processes of the support service, report common issues and give advice to the researchers and product specialists. document the customer issues to collect metrics.
* Competitive salary (DOE)
* Stock Options
* Career plan
* Excellent benefits package
* Opportunity to grow professionally in a challenging environment
* International working environment
En esta oferta serás redirigido a la pagina web de la empresa.
Completa el formulario en su web.
Esta candidatura no estará reflejada en tu cuenta. Tus datos se almacenan directamente en la base de datos de la empresa.