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L1 Technical Support Agent (Night shift) - Barcelona

 
Descripción de la Oferta
Perfil del Candidato:
The L1 Technical Support Agent must have:

* 2 year-experience on Customer Service
* 2 year-experience performing online software tools
* 1 year-experience working on Help Center and documentation
* 1 year-experience reporting summaries
* Excellent computer skills and web knowledge
* Native/high level of English
 
Tecnología:
SaaS 
Funciones:
Soporte Técnico
Provincia:
Barcelona, Spain - Barcelona - España
 
Datos del Puesto:
The L1 Technical Support Agent will work in a dynamic and young environment in a multinational company with SaaS product that work with the biggest multinational companies worldwide.


Client Details

Leading the Usability Sector on Web and Mobile environments, the company offers SaaS solutions to improve the Usability and User Experience on Web and Mobile platforms for different international clients.


Description

The L1 Technical Support Agent will work with different tools as Desk.com, FTP tools and Agile methodologies.

He will work in the Night shift to support different clients in the American market from Barcelona.

The Technical Support Agent will have to improve the procedures and processes of the support service, report common issues and give advice to the researchers and product specialists. document the customer issues to collect metrics.


Job Offer

* Competitive salary (DOE)
* Stock Options
* Career plan
* Excellent benefits package
* Opportunity to grow professionally in a challenging environment
* International working environment
Experiencia:
2 años
Tipo contrato:
Indefinido
Jornada:
Jornada completa

 
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Información del Proceso
Actualización: 23/09/2016
Cv Inbox: 0*

* El nº de cv Inbox puede variar en función de los Currículums que la Empresa archive
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