Perfil del Candidato:
The IT Support Specialist is a highly technical Customer Service and support role requiring strong customer service and communication skills coupled with comprehensive technical knowledge in the areas of software and controls.
Mandatory: • Bachelor degree in Computer Science or Computer Engineering, • At least 2 years programming skills in C#/ .NET • Good knowledge in relational databases (Oracle, SQL, etc) • Good understanding of network infrastructure, familiarity with TCP/IP, subnetting, switching & routing, Ethernet concepts • English professional proficiency. Fluent Conversation (C1) • Team oriented approach • Driver licence • Available to travel on 10% of the time
Valuable: • One or more years of equipment controls and mechanical experience • Microsoft Certification will be helpful (WPF, WCF, WF, SOA) • Knowledge in C+, C++, VBA and/or Java • Knowledge of Controls systems a plus (Siemens / Allen Bradley) • Familiar with virtualized operating systems with Vmware. • French
Datos del Puesto:
• Will take hotline support calls and assist in resolving issues related to XXX automated warehouse solutions for our customers. • Strong relationship building skills with high customer focus. • Exceptional communication and presentation skills, with the ability to guide customers through troubleshooting and problem resolution. • Coverage varies between days, nights and weekend, shared with team. • Ability to access software systems as needed to diagnose and resolve customer system malfunctions or perform system maintenance. • Troubleshoot customer system errors, uses judgment to authorize and secure assistance, follow through with customer until issue resolved. • Remotely resolves service issues at customer site. • Manage execution of required services through a combination of internal and external resources, training and recruiting as necessary. • Establish and maintain organized documentation and work methods for all Hotline activities. • Maintain accurate, complete and timely customer service records and coordinate invoicing with Finance Department. • Will spend time working in the Software Project group learning XXX software products as wells as Controls group.