IT Support Specialist - Barcelona

 
Perfil del Candidato / Datos del Puesto
The IT Support Specialist is a highly technical Customer Service and support role requiring strong customer service and communication skills coupled with comprehensive technical knowledge in the areas of software and controls.

The requirements
Mandatory:
• Bachelor degree in Computer Science or Computer Engineering,
• At least 2 years programming skills in C#/ .NET
• Good knowledge in relational databases (Oracle, SQL, etc)
• Good understanding of network infrastructure, familiarity with TCP/IP, subnetting, switching & routing, Ethernet concepts
• English professional proficiency. Fluent Conversation (C1)
• Team oriented approach
• Driver licence
• Available to travel on 10% of the time

Valuable:
• One or more years of equipment controls and mechanical experience
• Microsoft Certification will be helpful (WPF, WCF, WF, SOA)
• Knowledge in C+, C++, VBA and/or Java
• Knowledge of Controls systems a plus (Siemens / Allen Bradley)
• Familiar with virtualized operating systems with Vmware.
• French

• Will take hotline support calls and assist in resolving issues related to XXX automated warehouse solutions for our customers.
• Strong relationship building skills with high customer focus.
• Exceptional communication and presentation skills, with the ability to guide customers through troubleshooting and problem resolution.
• Coverage varies between days, nights and weekend, shared with team.
• Ability to access software systems as needed to diagnose and resolve customer system malfunctions or perform system maintenance.
• Troubleshoot customer system errors, uses judgment to authorize and secure assistance, follow through with customer until issue resolved.
• Remotely resolves service issues at customer site.
• Manage execution of required services through a combination of internal and external resources, training and recruiting as necessary.
• Establish and maintain organized documentation and work methods for all Hotline activities.
• Maintain accurate, complete and timely customer service records and coordinate invoicing with Finance Department.
• Will spend time working in the Software Project group learning XXX software products as wells as Controls group.
 
Tecnología:
c# NET oracle sql 
Funciones:
Soporte Técnico
Provincia:
Sant Just - Barcelona - España
Info Otras Provincias:
 
Formación Mínima:
FP2/Grado Superior
Experiencia:
3 años
Nivel Profesional:
Empleado
Tipo contrato:
Indefinido
Jornada:
Jornada completa
Idioma:
Inglés (Excelente)
Francés (Bajo)

 
» Recibe Ofertas como ésta por Email
Información del Proceso
Horario lectura
Horario
Actualización: 11/09/2017
Cv Inbox: 48*
Rapidez lectura:
00 d. 15 h. 0 m.
* El nº de cv Inbox puede variar en función de los Currículums que la Empresa archive
Cursos de Informática y Telecomunicaciones

» Desarrollador Experto® C# .NET FRAMEWORK 4.0
   Grupo Atrium | Presencial | 300 h
» Curso de ASP.net C#
   Seas, Centro de Formación Abierta. Fundación San... | On-line | 150 h
Otras Ofertas de Empleo:

c#, net, oracle, sql, Barcelona

Más Ofertas de Experis


Tecnoempleo® | ©2000-2017