IT Support Engineer - Berlín

Información del Proceso
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IT Support Engineer



Your Responsibilities

- Taking ownership for the IT support department
- Building and fixing machines/hardware and resolving any equipment issues
- Troubleshooting software issues, offering first level support to a studio of over 100 people, at present
- Communicating and working with a wide range of people, with the ability to understand their needs and translate that into actions
- Managing account license and permissions across Email and multiple cloud based services
- Taking care of assigning new permissions for new starters or internal changes
- Ordering and setting up machines for interviewees and new starters, making the process as smooth and quick as possible, including finding new ways to improve IT onboarding
- Sharing the ownership for local infrastructure such as the alarm system, room booking system etc

Your Skillset

- A keen interest to forge a career in IT support
- A strong knowledge of both Windows and Mac operating systems
- Experience with setting up, fixing and maintaining hardware
- Strong problem solving skills with a tenacity to overcome all problems through research, learning and trial and error
- The ability to take ownership and initiative to find solutions to problems and also improve our processes as the company scales
- Must be a strong communicator with the ability to work across all company departments and at all levels. Have patience to handle first line requests and trouble shoot for non-technical people
- Have a hands on mentality, with the ability to identify problems and proactively fix them
- Ability/willingness to occasionally work outside of working hours to ensure that a problem is resolved, should one arise

- A passion/interest in video games
- German language skills would be beneficial, but are not essential
- Knowledge of programming or scripting languages is beneficial, such as; Bash, Perl, Powershell or similar
- Previous network infrastructure maintenance experience

What we offer

- Team - A position in a driven and brilliant international team
- Rapid Development - An organisation truly dedicated to getting things done as fast and elegantly as possible
- Autonomy - We have a flat hierarchy and value people who take on responsibility, ownership and can contribute to our games from their first day
- Opportunity - We offer career progression, training and opportunities to impact a growing company. We regularly hire people with potential and have seen many interns and working students join us permanently
- Players - We’re aiming to be one of the most player centric companies in the world. Working on a live game ensure your work is seen by millions and you will gather rapid feedback from the players
- Training - A personal learning budget of €1,000+ to spend on learning and development, including books, workshops and attending conferences. We also offer in-house training such as coding classes
- Studio - A modern workspace with state of the art tech, based in Berlin
- Equipment - The newest technical equipment, including laptops and phones, which may also be used in your free time - you get a new one every 2 years
- Food and Drinks - Fresh fruits to keep you healthy and fresh coffee to keep you alert. We also have a fully stocked fridge; Smoothies, Coke, Club Mate, beer etc
- Health and Fitness - We pay €50 towards a monthly gym membership or a fitness activity
- Competitive Salary - We believe that top performance should receive top payment
- Profit Share - Full-time employees also get the chance to financially profit from our unique company share/stock option program
- Relocation - Relocation support to help you move to Berlin
- Parties - Regular company parties to celebrate, including Summer, Christmas and key company milestones

Funciones Profesionales

Detalles de la oferta
  • Idioma: Inglés (Alto)
  • Experiencia: Sin Experiencia
  • Formación Mínima: Grado EEES (Bolonia)
  • Nivel Profesional: Empleado
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Salario: No especificado
  • Incentivos: learning and fitness budget, profit share