IT Support Engineer

Page Personnel + Seguir empresa
Barcelona - España 17/05/2022

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)


Key Accountabilities
• Install and configure the software of clinical applications
• Identify and resolve issues affecting customer´s network working closely with the hospital´s IT department
• Identify and resolve issues affecting customer´s workflow and configuration working closely with the hospital´s laboratory department
• Perform required technical training sessions
• Respond to and resolve client problems as they relate to technical software issues
• Refer more complex problems to R&D departments
• Serve as liaison between the company and customers
• Build customer relationships by keeping customers informed of how and when problems are resolved
• Carry out complex installs at client sites
• Regular software technical conferences with affiliates
• Prepare product webinars through the year



Networking/Key relationships

The position requires cooperating with:
• The rest of the Clinical IT Support team
• Development and QA teams
• Local technical teams
• Local marketing teams
• WW Marketing Product Managers
• WW Service

• Attractive compensation package and career path|Hybrid working model, 3 days home plus 2 days office

Minimum Knowledge & Experience required for the position:
• Education: The candidate should possess a degree in Engineering
• Experience: At least 2 years of IT technical support expertise. 1-2 years of experience in IT for the healthcare market is highly desirable



Additional Skills/Knowledge:
• Good knowledge of administration and maintenance of servers and workstations in both, hardware and software areas
• Good knowledge of Operating Systems (MS Windows and Linux OS)
• Good knowledge on networking (wiring, HUB, Switch, DNS/DHCP, firewall solutions, network, diagnostics...)
• Kowledge of relational databases and SQL queries
• Knowledge of automation lines in laboratory environments would be a plus
• Knowledge of ASTM and HL7 communication protocols would be a plus
• Language: Knowledge of other languages would be a plus



Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and competencies:
• The candidate must be available to travel throughout the International territory as needed
• Excellent communication skills and fluency in English (written and spoken) is mandatory
• Be self-motivated, take initiative and be willing to lead technical presentations and discussions with affiliates and end-users in hospitals and laboratories
• Proven customer-oriented background and able to work in a fast-paced environment



Travel requirements:
• Up to 50% of time


Leading worldwide Health Care company present in more than 30 countries and employing more than 5.000 people around the world.

• Attractive salary package in a growing and international environment.
• Hybrid working model, 3 days at home plus 2 days in the office

Otros detalles de la oferta

CVs inscritos en el proceso: 5

Comparte esta Oferta
En esta oferta serás redirigido a la pagina web de la empresa.
Completa el formulario en su web.
Esta candidatura no estará reflejada en tu cuenta.
Tus datos se almacenan directamente en la base de datos de la empresa.
Datos principales de la oferta
  • Barcelona - España
    Ubicación
  • Soporte Técnico
    Funciones
  • Jornada completa
    Jornada
  • 2 años
    Experiencia
  • Indefinido
    Tipo contrato
  • Windows Linux SQL

¿No tienes cuenta en Tecnoempleo.com?

Regístrate como candidato en Tecnoempleo.com y vincula tu CV a las ofertas de empleo.

Crea tu cuenta gratis