IT Support Engineer

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)


Key Accountabilities
• Install and configure the software of clinical applications
• Identify and resolve issues affecting customer´s network working closely with the hospital´s IT department
• Identify and resolve issues affecting customer´s workflow and configuration working closely with the hospital´s laboratory department
• Perform required technical training sessions
• Respond to and resolve client problems as they relate to technical software issues
• Refer more complex problems to R&D departments
• Serve as liaison between the company and customers
• Build customer relationships by keeping customers informed of how and when problems are resolved
• Carry out complex installs at client sites
• Regular software technical conferences with affiliates
• Prepare product webinars through the year



Networking/Key relationships

The position requires cooperating with:
• The rest of the Clinical IT Support team
• Development and QA teams
• Local technical teams
• Local marketing teams
• WW Marketing Product Managers
• WW Service

• Attractive compensation package and career path|Hybrid working model, 3 days home plus 2 days office

Minimum Knowledge & Experience required for the position:
• Education: The candidate should possess a degree in Engineering
• Experience: At least 2 years of IT technical support expertise. 1-2 years of experience in IT for the healthcare market is highly desirable



Additional Skills/Knowledge:
• Good knowledge of administration and maintenance of servers and workstations in both, hardware and software areas
• Good knowledge of Operating Systems (MS Windows and Linux OS)
• Good knowledge on networking (wiring, HUB, Switch, DNS/DHCP, firewall solutions, network, diagnostics...)
• Kowledge of relational databases and SQL queries
• Knowledge of automation lines in laboratory environments would be a plus
• Knowledge of ASTM and HL7 communication protocols would be a plus
• Language: Knowledge of other languages would be a plus



Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and competencies:
• The candidate must be available to travel throughout the International territory as needed
• Excellent communication skills and fluency in English (written and spoken) is mandatory
• Be self-motivated, take initiative and be willing to lead technical presentations and discussions with affiliates and end-users in hospitals and laboratories
• Proven customer-oriented background and able to work in a fast-paced environment



Travel requirements:
• Up to 50% of time


Leading worldwide Health Care company present in more than 30 countries and employing more than 5.000 people around the world.

• Attractive salary package in a growing and international environment.
• Hybrid working model, 3 days at home plus 2 days in the office

Otros detalles de la oferta

Datos principales de la oferta

• Barcelona - España
  Ubicación
• Soporte Técnico
  Funciones
• Jornada completa
  Jornada
• 2 años
  Experiencia
• Indefinido
  Tipo contrato
• Windows Linux SQL