IT Support Analyst

HAYS + Seguir empresa
Madrid - España 22/03/2022

Descripción de la oferta de empleo

International law firm is looking an IT Senior Support Analyst (Madrid).

We currently have a vacancy for an IT Support Analyst in our Madrid office. Ideally, we are looking for a dynamic and enthusiastic individual with a passion for people, IT and problem solving who may be looking for a challenging 2nd line role.

You will be working with as the sole IT Support Analyst supporting around 70 staff in Madrid. You will be responsible for ensuring the smooth running and maintenance of all IT related hardware and systems on a daily basis. This can range from configuring laptops and mobile phones to resolving system or software conundrums. The role will also facilitate involvement in a number of project rollouts including our latest Modern Workplace programme to bring transformational change across our business. This will implement modern technology to improve internal productivity, client working relationships and professional engagement using market leading digital tools and services.
They have a centralised IT Service Desk in the UK providing 24/7 support that all IT issues are to be logged with in the first instance. Calls will only be escalated to the local teams where they cannot be resolved over the telephone and a Technical Services team will also be available to assist with more complex issues

Technical Skills:

- Provide remote or desk side support to ensure quick resolution of all technical issues.
- Configure and maintain desktops and laptops both in the office and remotely including support of Citrix and Cisco AnyConnect remote access.
- Install, configure, support and troubleshoot software applications and services including all core business applications such as Windows 10, Office 2016, Office 365, Word Compare, Adobe, iManage Work, Aderant, Carpe Diem, and WebEx.

- Install, configure, and support all company iPhones and iPads. Troubleshoot complex mobile device issues from both the device and our Intune Mobile Device Management System.
- Install, configure & support VoIP telephone system (including Cisco Jabber) and setup different models of phone including Cisco 7800 and Cisco 8800 and manage the administration of these using Call Manager v10.
- Manage all IT hardware ensuring this is audited and that minimum stock levels are maintained.
- Ensure IT security practices and processes are followed by customers and clients in line with the Firm´s Information Security Policy (ISP).
- Troubleshoot and manage the firms Ricoh MFD printers.
- Monitor mobility costs and expenditure and ensure all customers are working within the confines of the Firm´s policies.
- Provide technical support for all client facing and internal meeting rooms, in particular those with Video Conferencing or presentation equipment. Assist in preparing for meeting setups where audio visual or computer equipment is required.
- Troubleshoot hardware and software problems for routers, switches, servers and UPS equipment and install, configure & support networking devices with specific reference to Cisco hardware.
- Work with other teams within the Technology Department to achieve call resolution providing detailed and precise information to enable those teams to ensure a prompt resolution.
- Use remote resolution methodologies such as SCCM to apply software upgrades, system changes and amendments as provided by other IT teams in accordance with Change Control procedures.
- Log all calls into the Service Management software (ASM) to ensure accurate statistics and analysis of all calls.
- Monitor your local office call queue and that of the wider Firm to ensure the highest level of service is maintained.

Otros detalles de la oferta

CVs inscritos en el proceso: 34

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Datos principales de la oferta
  • Madrid, Madrid - Madrid
  • Soporte Técnico
  • Jornada completa
  • 1 año
  • Indefinido
    Tipo contrato
  • SCCM

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