IT Service Manager - Madrid

Información del Proceso
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IT Service Manager

Umanis
16/04/2019

Descripción

Knowledge areas
Level Networking infrastructure (router, switches, IP ranges)
Basic Security infrastructure (firewall rules, Security policy)
Basic Virtualization (VMware & HyperV) Intermediate
DC Facilities (colo, hosting,..) Intermediate
Storage (SAN & iSCSI, different storage cabinets…) Intermediate
OS (Windows 2012, Windows 2016, Red Hat Linux) Intermediate
Database Administration (SQLServer & Oracle) Basic Backup (NetBackup) Intermediate
IT Management (ITIL) Intermediate Workplace technologies (EUC) Intermediate

Roles
Incident Manager
The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting.
Represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels
Identify impacts (Technical & Business)
Use communication flows
Followup incident
Apply lesson learned
IT Operations Manager
An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities.
For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. e.g. patching, rigths,
Will work with the Demand managers to coordinate new activities and operations
Change Manager
The Change Manager controls the lifecycle of all Changes.
His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services.
For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB)
Review fligth plan (ensure rollback actions, impacts & escalations)
Followup Change Request flow (request, schedule, execution, pos-implementarion review)


Tecnologías
Funciones Profesionales

Detalles de la oferta
  • Idioma: Inglés (Alto)
  • Experiencia: Más de 5 años
  • Formación Mínima: FP2/Grado Superior
  • Nivel Profesional: Mando Intermedio
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Salario: No especificado