IT Service Management coordinator - job based in Valencia
Permanent opportunity with AKKA Technologies
Language: Fluent level of English
Edelway (an established professional services consultancy) has recently joined forces with the AKKA Technologies Group (20’000 employees, 1.5b EUR turnover, presence in Europe, Asia, America, Middle-East & Africa)
In AKKA Technologies, we are looking for an IT Change Coordinator to work within the ITIL Change Management process and implementation for one of our biggest client in Valencia.
Duties and responsibilities:
- Coordinating IT Changes according to ITIL Change Management process and implementation
- Documenting and implementing normal changes as standard changes
- Reviewing Incidents and identify recurring incidents and patterns and manage them through problem management process
- Reviewing Service Requests and Incidents
- Work with the ERP teams to improve how the ERP teams ITSM processes
- Design and create operational reports as required
- At least 5 years of experience working in IT environment, including IT service provider (i.e. Service Desk, Application Support).
- Strong understanding of the ITIL processes (Change, Request Fulfilment, Incident and Problem) ITIL Foundation certificate is a strong plus
- Experience in Change Coordination
What´s in it for you?
Competitive salary in the sector, according to your experience and skills
Ability to work for a stable and growing company with an established relationship with global European multinationals
A path to personal development with coaching from senior manager working with you - Internal trainings
Full time and permanent contract with flexible schedule
Private medical insurance. Career plan and scheduled salary reviews.
Team Building Activities.
An excellent work environment with a young, dynamic collaborative team
If this sounds like your next challenge, please apply directly by tecnoempleo.com! I will contact you back very soon
- Idioma: Inglés (Alto)
- Experiencia: 3 años
- Formación Mínima: Grado Medio
- Nivel Profesional: Especialista
- Tipo contrato: Indefinido
- Jornada: Jornada completa
- Salario: 24.000€ - 33.000 € Bruto/año
- Otras Provincias: Alicante, Barcelona, Castellón, MadridyMurcia