IT Service Desk Analyst

Page Personnel + Seguir empresa
Barcelona - España 22/09/2023

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

Primary Responsibilities:
• Global Technology support competencies:
• Collaborate with Management and take strong ownership on tasks & projects committed
• Proactively identify gaps and propose continuous improvement
• Optimize manual tasks wherever possible
• Take initiative by proposing improvements, workarounds and solutions
• Freely engage other IT teams and proactively deal with second level and stakeholders when needed
• Take proactive actions to build team credibility and customer satisfactio
• Ability to handle demanding customers and communicate at all levels including Executive Board Level
• Ability to prioritize workload effectively while ensuring quality results and keep track of progress
• Be cross-trained and up to date within the same region projects, processes and backlog
• Ensure (phone and chat) availability and coverage within working hours and willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed.
• Independently maintain a profound knowledge of our full Global scope

• A great opportunity for your IT career growth in a multicultural company|Fluency in French Spanish is not required

Primary Requirements:
• Fluent in English and preferably another language
• Focused and results oriented
• Experience with ticketing tools
• Customer focused
• Build and drive positive working relationships at all levels
• Technical and customer support experience in a Pan European or Global company is desirable
• Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10, Office 365, Azure AD, Multi-Factor Authentication and security protocols.
• PSTN / VOIP and mobile telephone.
• Desirable skills in SCCM & Intune

At the heart of Page Group´s business are the thousands of people´s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We´re proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people by creating opportunities to reach potential.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

• Bonus
• Health and life insurance
• Ticket Restaurant
• Pension Plan
• The Global Technology Support is operational during the following hours:
-Monday to Friday 08.00 to 18.00 CET

Otros detalles de la oferta

Nivel Profesional: Empleado

CVs inscritos en el proceso: 16

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