The candidate should hold a degree in Computer Sciences (or several years of experience in the field managing outsourced IT Services), +5 years experience in service delivery of outsourced IT services and vendor management; knowledge of Microsoft, SAP Basis, client and server technologies, service delivery and processes; communication and people leadership experience; Delivery Transformation & Project Management experience; Vendor Management Experience; +5 years of experience in IT architecture and IT service delivery and +3 years knowledge of Global IT Operations, solutions and services. English proficiency level.
It is critical to have problem and change management skills; communication skills; knowledge of IT Networks & Security IT Service Management process know how. Will be nice to have ITIL and PMP/Prince2 Certification; experience in Automation and/or DevOps is desirable.
Our client, a global company based in Barcelona is looking for an IT Service Delivery Manager.
The Service Delivery Manager is responsible for managing delivery and support of outsourced infrastructure IT Services & Vendors. To do so, he/she establishes and maintains professional management practices with the outsourcing partners and IT departments. Working closely with the service providers and company´s technical service coordinators, this role ensures the availability and quality of contracted services. Is responsible for maintaining statistics, developing and providing KPI tracking & reporting processes and providing forward looking trend analysis. Manages HW & SW life cycle. Contributes to definition of global rules and standards for the service.
This role works closely with the Infrastructure and Business Applications teams to design and deliver IT solutions which meet business needs. It demands IT Architecture and service management experience to support and coordinate the delivery of enterprise IT solutions, acting as a broker of services between IT departments and the vendor´s delivery management team.
Salary package: basic salary + social benefits + career path
If you consider that your profile could match with our client requirements, do not hesitate to apply on this offer with your updated CV.
- Experiencia: Más de 5 años
- Tipo contrato: Indefinido
- Jornada: Jornada completa
- Honorarios: No especificado