It Project Manager (end Client) - Barcelona

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It Project Manager (end Client)



We need to incorporate for an international Retail Client based in Barcelona area, an IT Project Manager for:

- Entry point of the IS&T manager on the site (listening and giving feedback to the IS&T manager)
- Identify and Manage severity 1 tickets (incidents with a direct and significant impact on production or sales) end-to-end.
- Management of IT and Applicative requests opened by sites
- Ensure the support of site openings and major works: Stores, Manufacturing, HO
- Follow up / Recurring audit of the main equipment (including proactive visits on sites)
- Captures site-specific requests and initiates the necessary actions to get validation of the central IS&T
- Ensure productivity gain by decreasing tickets/requests volumes and ensure the good level of user satisfaction
- Execute & Participate & Report on IT & Applicative project rollout
- Go with service providers mandated by the IS&T manager on the site, with monitoring and reporting of the intervention from end to end
- Should diffuse and respect the standards and good practices set by the Corporate IS&T

Implementation of IS&T projects on the site:

- Participate to project rollout on IT and / or application side: Hardware renewal, Application evolutions, ¡
- User/Site Local assistance to the deployment (example : study of local impacts, HW installation, Configuration, check infrastructures, Application usages, ¡)
- Ensure post-deployment support and reporting. Provide new ideas of improvement.

On-Site User Support

- Register & Execute the Service Request after validation of the local manager
- Management of IT Assets stock on the sites (and spare parts)
- Ensure regular pro-active visits on sites.
- Assistance to users on Computer/Telephony and Provide/Install/Deliver HW/SW

Technical Skills :

- Network & Telecom: WAN MPLS, LAN/WLAN/IPT Cisco,
- Windows client, Smartphones and Tablets (Apple),
- O365 full suite with experience in Enterprise Social Media

Knowledge (necessary qualifications for the job) :

- Fluent English spoken and written (Knowledge of French would be an advantge)
- Experience and relevant qualifications in IS&T area
- Already 4 years of Technical experience
- Experiencie on International environment
- Availability to travel trough the Iberian Peninsula (weekly)

Funciones Profesionales

Detalles de la oferta
  • Experiencia: 2 años
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Honorarios: No especificado