IT Product Specialist

Michael Page + Seguir empresa
Barcelona - España 09/05/2022

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

The job holder has the following key responsibilities:

• Act as the lead champion for Collaboration & Workplace Services, helping stakeholders to get the most out of our collaboration tools, services and products through solid stakeholder management and user adoption.
• Drive improvements in user productivity, collaboration & efficiency using new and existing collaboration & productivity tools (MS O365, Teams, SharePoint, Digital Office, Voice, Video, Meeting Rooms).
• Evangelise new and existing technologies with a focus on MS 365, increasing adoption, guiding best practice while facilitating creative technical problem solving.
• Empower & influence others to adopt core supported and licenced technologies, coach and guide others towards solving problems themselves.
• Build relationships with key members of the other core business functions and technology teams while building a global community of expert or champion users.
• Work closely with internal customers providing/suggesting modern & flexible ways of working.
• Develop use cases and content for learning experiences focusing on user adoption,collaboration, productivity.
• Work closely with IT & Corporate communications to drive IT adoption.
• Lead projects that help internal customers get the best out of end user products and services.
• Produce and present technical articles, videos and presentations to keep internal customers up to date with available technology.
• Undertake maintenance and development of Teams/SharePoint sites and content related to training and user adoption material.
• Deliver training and support to users and delivery teams on new products.
• Ensure knowledge and understanding on Workplace & Collaboration tools are kept up to date and relevant throughout the business.
• Keep up to date of the latest digital and technology developments and the MS 365 roadmap.
• Present technical solutions to customer boards, own & present monthly product updates to users and customer boards, own & present Teams & collaboration events.
• Own go live sessions with internal customers for newly released products (Voice, Video, Teams, O365 others where applicable).
• Product development and improvement activities, including gathering, documenting user requirements while designing possible solutions in line with the business requirements.
• Define and create methods for collecting and reporting on metrics related to SLAs and KPI´s for this service.
• Project Management: Manage and control required Projects according to the defined processes. Provide project management skills as well as subject matter expertise including required sourcing measurements into projects. Actively stay informed about the status of running projects impacting the services across IT Infrastructure
• Supplier / Partner Management: Work daily with suppliers

• Multinational company - Manufacturing and Production|Experience as IT product specialist with Microsoft 365 - MS O365
• 2 to 3 years´ experience Microsoft office365 & Microsoft Teams.
• 1 to 2 years´ experience in communication & user adoption.
• Experience working for international and multicultural companies.
• Qualified understanding of the MS 365 platform and wider
• Collaboration tools (O365, Teams, Modern Work, Modern Meeting)
• Microsoft 365 certified: Enterprise Administrator/Expert or equivalent
• Excellent understanding of Microsoft Teams including voice & video
• Excellent understanding of collaboration tools in meeting rooms

Multinational company - Manufacturing and production.

• Great conditions and very interesting Career Path.

Otros detalles de la oferta

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Datos principales de la oferta
  • Barcelona - España
  • Jefe de Proyecto
  • Jornada completa
  • 2 años
  • Indefinido
    Tipo contrato
  • Microsoft 365

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