IT Operations Analyst

Descripción de la oferta de empleo

The Madrid (Spain) Campus of Saint Louis University, a Catholic, Jesuit institution, dedicated to student learning, research, services and healthcare, is seeking a skilled and motivated IT Operations Analyst to join our dynamic team. The IT Operations Analyst will play a critical role in ensuring the smooth functioning of our organization´s IT infrastructure and operations. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a deep understanding of IT systems and processes. This role requires a high level of attention to detail, the ability to work well under pressure, and a commitment to delivering exceptional customer service.

Responsibilities:
- Monitor and maintain the campus IT infrastructure, including servers, networks, systems, and applications, to ensure optimal performance, availability, and security.
- Identify and resolve IT issues and incidents in a timely manner, utilizing troubleshooting skills and escalation procedures when necessary.
- Proactively monitor system logs, performance metrics, and alerts to identify potential problems and implement preventive measures.
- Collaborate with cross-functional teams to implement and support IT projects, including system upgrades, migrations, and integrations.
- Manage and maintain hardware and software inventory, including procurement, installation, and retirement processes.
- Keep track of annual budget and maintain records of department spending.
- Develop and maintain documentation of IT systems, configurations, and procedures.
- Ensure compliance with IT policies, procedures, and standards, and actively contribute to the development and improvement of these guidelines.
- Provide end-user support, including troubleshooting hardware and software issues, assisting with system access and permissions, and delivering user training as needed.
- Perform regular data backups, disaster recovery planning, and system restorations.
- Stay up to date with the latest industry trends and technologies and make recommendations for continuous improvement of IT operations.

Education and Qualifications:
- Bachelor’s degree in Computer Science, Information Systems or a related field.
- Relevant IT certifications (Microsoft, Cisco, CompTIA, ITIL, etc.) are a plus.
- Bilingual English/Spanish.
- Proven experience working in IT Operations or a similar technical role.
- Able to legally work in Spain.

Skills/Competencies:
- Excellent communication skills in both English and Spanish (verbal and written).
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues across all the layers of an enterprise infrastructure.
- Sound knowledge of IT infrastructure components, including servers, networks, operating systems, databases, and security systems.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with monitoring tools and technologies for system performance and availability.
- Understands business processes; open to collaborate with different departments at the University, or with external service providers.
- Experience working on IT projects, managing vendors, and keeping track of SLAs.
- Awareness of IT security principles, compliance, and best practices.
- Strong organizational and time management skills, with the ability to prioritize tasks and work independently.
- High level of attention to detail and accuracy.

Otros detalles de la oferta

• Madrid (Presencial)
  Ubicación
• Arquitecto TIC
  Funciones
• Jornada completa
  Jornada
• 3-5 años
  Experiencia
• Indefinido
  Tipo contrato
• 30.000 € - 36.000 € Bruto/año
  Salario
• Cisco Windows Palo Alto Aerohive