IT Manager (Madrid)

Michael Page
Madrid - España 07/06/2021

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

The IT Manager will have the following responsibilities:
• Coordination of necessary human and technical resources to manage and control all IT Services delivered in Spain following Product & Tech standards.
• Fulfil functional and business requirements for Spain with proper Service management of IT Processes
• Alignment with Product & Tech direction for the implementation of related IT and Business projects with a clear roadmap (Time/cost)
• Continues improvement and optimization of the Team based on Business and Product and Tech Strategies.
• Ensure the level of service in customer service delivery processes aligned to Product & Tech quality standards, in coordination with the central operational teams
• Alignment with Country Strategy / Product & Tech / ECI / to define and adopt, through governance channels and central / local stakeholders, the plan of the local IT roadmap with a triennial perspective to achieve the goals of the company and the country
• Responsible for the implementation, monitoring and communication to the country managers and Product & Tech of the progress made in the agreed implementation of the project roadmap for the year
• Preparation and control of the IT budget
• Opening new communication channels and performance assessment processes (IT services survey) to ensure information sharing, promotion of new services and obtaining feedback for service improvement.
• Human and technical management for MI Services provided for Spain

• Multinational Mobility Company
• IT Manager (Solutions & Infrastructures)

The IT Manager should have:
• 5 years or more in a similar role, involving a customer support service, internal or outsourced, providing customer service to end users (PC, fixed and mobile phones, software, access rights, etc.) and project/program management
• Master´s degree
• English fluent, Italian is a plus
• Budget knowledge
• Talent for communication (oral and written)
• Management of business, enterprise and budget priorities
• Google Suite
• Good general IT skills
• ITIL Foundations V3 Certification
• Project Management: PMP, Prince, or other Methodologies
• Security of Systems principles

• diplomacy, initiative and entrepreneurship,
• team work, synthesis,
• anticipation, priorities of decision-makers, ability to reconcile client requirements and needs with technical and budgetary constraints

Multinational Mobility Company

Interesting professional opportunity

Otros detalles de la oferta

CVs inscritos en el proceso: 29

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Datos principales de la oferta
  • Madrid - España
  • Jefe de Equipo
  • Jornada completa
  • Más de 5 años
  • Indefinido
    Tipo contrato
  • 39.000 € - 54.000 € Bruto/año

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