IT Infrastructure Director (Barcelona)

Barcelona - España 06/07/2020

Descripción de la oferta de empleo

Your new company

International end-client company based in Barcelona is looking for an Infrastructure Operations Director to run its operations, which include datacenter, compute, databases, storage, platforms and network. The successful candidate will ensure the delivery of cost-optimized infrastructure services according to agreed service levels, optimize and improve continuously the operations, through managed suppliers.

Your new role

- Based on the division´s vision, define accordingly strategies, tactics and plans required to run operations, which include datacenter, compute, storage, backup & restore, platforms, network services, SAP Basis and the associated security. Ensure proper alerting, monitoring and automation for those services.
- Through the outsourcer providing Infrastructure Managed Services, accountable for the delivery of IT Infrastructure services and the supporting organization to deliver services in a cost-effective manner and according to agreed service levels.
- Be the primary point of contact and escalation point for outsourcer´s IMS (Infrastructure Management Services) activities.
- Prepare annual investments and expenses budgets, track expenditures and provide regular actual status and forecasts
- Manage suppliers and contracts related to Infrastructure operations services and maintenance, define measure and report performance accordingly to ensure quality of delivered service (SLA/KPI)
- Ensure the execution and support of technology lifecycle of compute, storage and network, as defined by the Engineering team.
- Ensure that incidents, requests, changes, releases, assets and CMDB are managed following documented processes and procedures
- Liaise with other support teams (Service desk, field support, application support and development teams) to ensure coherent support of IT services
- Ensure business continuity for IT Infrastructure operations is documented, approved, reviewed and tested on regular basis
- Establish vendor relationship governance, track and report on performance of the outsourcing partner on regular basis

What you´ll need to succeed

- IT Engineering degree or equivalent
- ITIL Foundation Certified
- 10 years of experience as an IT Infrastructure Manager with responsibility for the data center operations
- Knowledge of heterogeneous computer hardware and software environment as well as networking technologies
- Excellent English communication skills (written and oral), with experience interacting with senior levels of management
- Experience in leading and managing a team, multicultural and distributed
- Experience in outsourcing management and supplier management through SLA and KPIs
- Experience in establishing and managing suppliers through Service Level Agreements
- Builds long-term relationships with internal colleagues
- Ability to work independently and take decisions where necessary
- People- and client-centered
- Promotes and supports standardization and continuous improvement
- Highly organized, with the ability to plan ahead for short- to medium-term objectives
- Strong service attitude

If you´re interested in this role, click ´apply now´ to forward an up-to-date copy of your CV, or call us now.
If this job isn´t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Otros detalles de la oferta

CVs inscritos en el proceso: 12

Datos principales de la oferta
  • Catalunya, Barcelona - Barcelona
  • Jefe de Equipo
  • Jornada completa
  • 1 año
  • Indefinido
    Tipo contrato
  • ITIL

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