Multinational company - end client - is looking for an IT Infrastructure & Operations Manager for their office in Galicia.
Reporting to the IT Head, the IT Infrastructure & Operations Manager and his team contributes to the corporation´s IT strategy and contributes to the proper selection of technologies by providing information on advanced and appropriate technology, systems analysis, software acquisition and governance, and aims to assist all programme areas in meeting their specific information requirements and plays an active role in the building and upgrading of the skills and knowledge of staff in the use of computers and relevant software applications.
The IT Infrastructure and Operations team´s role is to ensure that the existing office and associated systems are fully functional at all times, therefore contributing to staff productivity and improving the quality of the corporation´s output. The team is also involved in recommending and implementing new systems and upgrades as appropriate.
The team also plays an active role in the building and upgrading of the skills and knowledge of staff in the use of computers and relevant software applications as well as supporting a network of desktops, servers and associated printers and peripherals.
The successful candidate will:
Provide leadership and supervision to the IT Infrastructure and Operations team, ensuring that appropriate skilled resources are in place to meet required service levels.
Provide technical support and guidance to Service Desk staff.
Direct involvement in incidents, problems and requests (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
Provides VM and Hyper V support and administration.
Provides Video Conferencing Excellence
Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice.
Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
Ensures delivery of individual and team projects allocated within aggressive delivery times.
Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
In depth ITIL Knowledge
At least 5 years´ experience of managing a team of 5 or more
10 years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium size organisation
Good understanding of Server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
A very strong customer orientated approach with a delivery bias
Ability to prioritise and allocate resource/effort appropriately
Experience of working with 3rd party service providers and managing contracts
Proactive team player
In depth knowledge of Microsoft Windows Server
In depth knowledge of Active Directory (Design, Security and Administration)
In depth knowledge of Messaging (MS Exchange, Archiving, Unified Communications)
In depth knowledge of Networking technologies and concepts. Good understanding of VMWare 5 / Hyper V
In depth knowledge of MS SharePoint
Good understanding of IT security and Data protection
Good understanding of Cloud and mobile technology
Good knowledge of Remote Desktop Services