IT Helpdesk (Barcelona)

Page Personnel
Barcelona - España 19/05/2021

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Provide 1st & 2nd line support and troubleshooting for company IT infrastructure.
• Onboard employees for use of company accounts and appropriate access to systems.
• Develop IT On-boarding processes and conduct intro IT calls with new starters.
• Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting.
• Perform incident analysis to determine the possible cause and a potential fix.
• Update assigned tickets and continuously coordinate necessary work.
• Provide follow up to the end-user on the status of the problem until resolution.
• Support the Security team with enforcing technical controls in compliance with our company standards.
• Purchase new equipment, track changes in the asset register and control access to systems.
• Provide technical expertise to company staff regarding technical issues on systems, phones and laptops.

• Career Progression
• International Envriorment
• 2+ years of related experience in support centre or helpdesk.
• Knowledge of Microsoft Office 365.
• Knowledge of Freshdesk, Jira.
• Prior experience of Google Workspace and its Administration Console/APIs a plus.
• Relevant industry experience in provisioning SaaS solutions to end users.
• Network administration & troubleshooting.
• Basic remote troubleshooting skills and the use of remote troubleshooting applications.
• Detail-oriented and well organized.
• Ability to multitask.
• Excellent customer service skills.
• Ability to converse with stakeholders of all levels.
• High english level.

Multicultural and international company

Oportunidades de carrera y desarrollo profesional

Otros detalles de la oferta

CVs inscritos en el proceso: 12

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