IT Engineer - Global 1st Line Support - Alicante

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IT Engineer - Global 1st Line Support

Simrad Spain, S.l.u.


The Global 1st Line Support team member provides IT support services to end-users in all KONGSBERG sites world-wide. The Role includes supporting end-users onsite (which might imply travel), per phone and solving incidents by following established processes, procedures and service management tools.

· KSOC service (IT Support telephone, IT Service Management system inbox console, monitor the systems and world-wide infrastructure using WUG/SCOM) according to a predefined rotation plan/schedule
· Provide 1st level user support remotely and in person
· Participate in weekend and holiday rotation
· Register and solve incidents and requests in the IT Service Management system
· Escalate critical or major incidents in accordance with Incident Management Process
· Escalate no-critical or non-major incidents if unable to solve
· Follow all relevant I Incident Management Process steps
· Ensure KSOC is always staffed during required hours
· Suggest improvements on our products and report needs to Service Manager or main office
· Participate in daily handovers with Norway, India, Singapore and USA.
· Attend necessary training both domestic and abroad.

Technical competence in any of these:
• Microsoft Active Directory
• Microsoft Outlook/Exchange
• Microsoft Server OS
• Microsoft Client OS
• Microsoft Office end user support
• Microsoft System Center Configuration Manager
• VMware
• RSA/MFA/VPN end user support
• WUG/SCOM monitoring
• BNC Remedy
• Android/iOS
• Network knowledge and experience
• Client management

Personal qualities:
• Service minded
• Customer focused
• Communicative
• Able to work in teams
• Cooperative
• Flexible, responsible and dependable
• Positively contribute to the common work environment
• Willing to travel
• Eager to learn new skills and obtain new knowledge
• Accountable

Funciones Profesionales

Detalles de la oferta
  • Idioma: Inglés (Alto) | Español
  • Experiencia: 2 años
  • Formación Mínima: Ingeniero Tecnico
  • Nivel Profesional: Especialista
  • Número de puestos: 6
  • Tipo contrato: Indefinido
  • Jornada: Intensiva Mañana
  • Honorarios: 18.000€ - 24.000 € Bruto/año
  • Otras Provincias: Albacete , Castellón , Madrid , Murcia y Valencia