1. Serve as technical expert for IPTV system. Secure the functionality and Non-function technical quality of deliveries in customer projects. 2. Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages. 3. Provide ongoing customer support throughout implementation. 4. Attend and participate in customer meetings for specific solutions and different areas. 5. Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs. 6. 3rd level technical support for IPTV operation technical problems 7. Maintain technical customer satisfaction, both external and internal customers. 8. Delivery of support within predefined service level agreement. 9. Define methods and process to lead both customers and internal resources through technical issue identification and analysis. 10. Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.
• Knowledge of video streaming, IPTV or content Delivery technologies and DRM • LAN and internet networking experience • Deep knowledge about transport protocols and Uni-/Multicast • Being versed in at least one of the operating systems (Linux, UNIX, Windows 7) and mainstream database (Oracle, Informix, Sybase, SQL Server) • Proven ability to diagnose and localize issues using logical analysis techniques • Ability to understand the commercial environment whilst focusing on technical issues • Operate successfully in an intense business environment and work across cultural and organizational boundaries • Capability to remain calm and courteous with demanding/difficult customers and/or situations and to perform job functions to standards under pressure of tense/confrontational situations • Ability to provide concise and clear, written and verbal reports • Business fluent in German and English is mandatory • Strong experience within the telecommunications industry is a must have • Proven ability to interact with diverse customers in a multi-cultural environment • Proven ability to provide legible communication • Diploma degree or above in a relevant technical discipline